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Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.
Job Responsibility:
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Requirements:
High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Certifications are not required but preferred: WTR – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
Nice to have:
Experience in the restoration or construction industry
Certifications: WTR – Water Damage Restoration Technician