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Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.
Job Responsibility:
Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities
Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies
Explains processes used to complete active jobs and next steps to resolution in person to customers
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Requirements:
High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Certifications are not required but preferred: WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Move up to 70 pounds often
Must be able to stand and walk for extended periods of time
Lifting, squatting, crawling and crouching is required
Express or exchange ideas with others quickly, receive and act on detailed information given
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Nice to have:
Experience in the restoration or construction industry