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This is a unique hybrid role (50% mechanic/50% admin) that bridges the gap between the service bay, production, and parts departments, ensuring that technical repairs meet the highest quality and warranty standards. Unlike a standard shop role, you are the technical gatekeeper. You’ll spend your time analyzing work orders, diagnosing complex system failures (transmissions, differentials, air systems), and ensuring the company is protected through meticulous documentation.
Job Responsibility
Assist in diagnosing complex vehicle problems and repair sequences for transmissions, differentials, air compressors, steering gear boxes, and drive lines
Ensure all repairs follow approved and established warranty procedures
Document repairs, parts required, and labor involved with high accuracy
Analyze work orders to understand vehicle conditions and the accuracy of previous diagnoses
Estimate service/repair times to assist with efficient scheduling
Identify parts requirements for specific jobs and communicate those needs clearly via repair orders to the Parts department
Maintain constant communication with Service Consultants and the Production department regarding repair status and warranty policies
Requirements
Expert-level knowledge of semi-truck systems and the ability to explain complex repairs to others
Journeyman Transport Technciain ticket is an asset
Proven ability to document detailed repairs and charges on warranty work orders
Knowledge of and ability to comply with quality control and inspection requirements
Must be physcially capable of lifting 50lbs throughout the day as needed