Warranty Supervisor Job at Aptiv plc (Shanghai)

Warranty Supervisor

Location

India , Pune

Salary:

Not provided

Randstad

Expiration Date

August 06, 2026

Requirements

Minimum 5 years in a customer service environment, or equivalent experience
Fluent English spoken and written
Excellent ability to communicate effectively in written and spoken formats
Strong attention to detail
Independent - ability to work within given parameters with minimal oversight from management
Familiarity with web-based programs and Office suite of products
Strong negotiation skills
Ability to multitask
Positive attitude
Strong collaboration skills

Job Responsibility

Review and respond to Customer inquiries submitted by email regarding claims initiations and general coverage questions
Providing the best-in-class service experience to all our customers - internal AND external
Respond to email and phone inquiries from contract holders, dealerships, and repair facilities
Build claims in our Claims portal based on the emails submitted
Upload pictures or invoices and notify adjusters of the actions made
Prepare claims for review by an Adjuster for Approval
Provide insight into possible department and product enhancements
Seek opportunities for process improvements
Assist in building SOP's based on process improvements
Take part in various projects as required by management

Fulltime

Warranty Supervisor

You will have the opportunity to work in all aspects of quality control inspecti...

Location

Canada , Vancouver

Salary:

80000.00 - 90000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Experience with multi-family and mixed-use real estate projects
5-7 years’ experience in home repairs or home warranty work
The ability to perform home repairs with a high degree of quality and efficiency
Calmness and professionalism under pressure
Exceptional verbal communication and customer service skills
Excellent organizational skills with the ability to simultaneously manage multiple priorities in a deadline-driven environment

Job Responsibility

Perform repairs on work orders
Update service item work order status daily, making notes re: other issues – not warrantable items, homeowner damage, recommended back charges etc
Troubleshoot mechanical/electrical issues and resolve if possible as appropriate
Communicate regularly with the Customer Service Team regarding service item status, prioritization, and timing to complete requested warranty work
Conduct customer orientations as required
Meet with/supervise contractors as required
Assess reported common area deficiencies, carry out necessary repairs, calling in contractors as appropriate
Order and maintain supplies, equipment, parts, materials needed to complete warranty work orders
submit expenses
Participate in special projects and perform other related duties as requested

What we offer

Mileage Reimbursement
Three weeks vacation

Fulltime

New

Parts Coordinator

Location

Canada , Ancaster

Salary:

28.00 - 32.00 CAD / Hour

Randstad

Expiration Date

Until further notice

Requirements

Minimum of 2 years of success in parts sales, technical sales, or customer service representatives
Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings
Absolute capability to read, interpret, and research from technical assembly and part drawings
Proficiency in Microsoft Office (Word, Outlook, Excel)
Prior experience with manufacturing ERP systems is preferred, though full on-the-job training is provided
Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de-escalate customer concerns
Exceptional attention to detail, strong time-management skills, and a reliable track record
There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse

Job Responsibility

Order Processing & Data Entry: Input high-volume customer order information and requests into our user-friendly, Excel-based ERP system, handling fewer than 100 orders per week
Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients
provide quotes, verify part availability, and specify delivery timelines (no cold calling required)
Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models
Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes
Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator)
strictly manage the backend documentation for large warranty returns
Cross-Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings

What we offer

Full time - Permanent role
A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews
Enjoy an early start to your weekends with a unique manufacturing-based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM
Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months
Free parking at a brand-new facility located in a transit-accessible Ancaster business park

Fulltime

New

Field Service Engineer 1

As a Field Service Engineer at Lam, you will step into the limelight of customer...

Location

Malaysia , Kulim

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Bachelor’s degree with no previous professional experience
or equivalent work experience
Self-starter who can work independently and has a deep desire to learn and grow with the Company
Strong interpersonal and communication skills
Able to actively engage customers on technical solutions
Willing to support short term, overseas assignment
Able to work swing shift (Tues – Sat and/or Sun – Thur)
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods

Job Responsibility

Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
Carry out Tier 2 process qualification work
Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during installation and execution of service contracts
Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Fulltime

New

Mechanic

The Mechanic will perform proper diagnosis, repairs, and maintenance to lifting ...

Location

Malta

Salary:

Not provided

Bonnici Bros

Expiration Date

Until further notice

Requirements

Ability to effectively communicate, verbally and in writing in Maltese or English
Ability to work effectively in a team
To be able to work under pressure and with minimal supervision
To be open and honest at all times
Ability to maintain confidentiality and to work with third parties
To have a flexible approach to work commitments at all times
Minimum O level of education
Basic knowledge of PC required
To be in a possession of a valid driving licence
Good working knowledge of computers and conversant with computer applications

Job Responsibility

Ensuring repairs are carried out according to manufacturer’s procedures and in a safe and responsible manner
Testing of machinery when required, subject to licence restrictions
Ensuring repairs are carried out in accordance with manufacturer standard times
Notifying and reporting all components, materials and consumables used
Diagnosing faults and being able to read schematics, electrical diagrams and manufacturers manuals
Responsible for the safe deposit and upkeep of any documents in possession in a proper manner
Ensuring machinery are thoroughly examined and report verbally and in writing the general condition of vehicles and/or machinery with emphasis on customer safety
Complying with warranty procedures during repairs ensure warranty displaced material returned on completion of a repair
Always assisting with good workshop and dealership housekeeping
Using specialised tools provided effectively and ensuring optimum use and best safe practices

New

Inventory Coordinator and Runner

We are seeking a dependable and detail-oriented Inventory Specialist to join our...

Location

United States , Exton

Salary:

18.00 - 25.00 USD / Hour

Kitchen Tune-Up

Expiration Date

Until further notice

Requirements

Previous experience in warehouse, inventory, shipping/receiving, or construction trades preferred
Strong organizational and problem-solving skills
Proficiency with basic computer applications and ability to learn inventory software
Ability to lift up to 50 lbs and operate standard warehouse equipment (pallet jacks, etc.)
Valid driver's license and dependable transportation to travel between multiple job sites
Strong communication skills
ability to work independently and in a team
Knowledge of kitchen/bath remodeling materials a plus

Job Responsibility

Maintain accurate records of all inventory (materials, tools, supplies)
Perform regular cycle counts and reconcile discrepancies
Ensure the warehouse is organized, safe, and compliant with company standards
Oversee staging of orders for upcoming jobs and warranty service work
Create efficient processes for inventory management
Receive, inspect, and log all deliveries
Prepare outgoing inventory, ensuring packaging, labeling, and documentation are correct by project
Communicate with vendors regarding delivery schedules, damages, or shortages, and returns
Track and confirm purchase orders against received goods
Organize materials by job/project for easy pickup by field crews

What we offer

Health insurance
Training & development
401(k)
Competitive salary
Training and career development opportunities
Supportive, team-oriented culture

Fulltime

New

Field Service Engineer 2

As a Field Service Engineer at Lam, you will step into the limelight of customer...

Location

Singapore , Singapore

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electronics, Engineering, or related field with 3+ years of experience
or an advanced degree without experience
or equivalent work experience
Self-starter who can work independently and has a deep desire to learn and grow with the Company
Strong interpersonal and communication skills
Able to actively engage customers on technical solutions
Willing to support short term, overseas assignment
Able to work swing shift (Tues – Sat and/or Sun – Thur)
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit

Job Responsibility

Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
Carry out Tier 2 process qualification work
Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during installation and execution of service contracts
Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Fulltime

Customer Escalation Specialist - Networking (Shift 2)

Customer Escalation Specialist - Networking (Shift 2) This role has been design...

Location

United States , Spring

Salary:

18.61 - 39.42 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Networking/Infrastructure knowledge

Job Responsibility

Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality
Will work in Juniper's Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures
Customers may be either external or internal
Will work closely with Global Customer Care teams
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally
Ensuring Proof of Delivery and addressing general customer service questions
Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager
Interfaces with other Juniper groups as required and as experience permits
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Variable incentives may also be offered

Fulltime

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Warranty Supervisor

Job Description

Job Responsibility

Requirements

What we offer

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Field Service Engineer 2

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