Warranty Specialist

Support Motiva USA warranty management by acting as the primary point of contact for claim inquiries, verification, and workflow routing across all communication channels. Provide professional and empathetic customer service by effectively managing inbound calls and electronic inquiries from patients, providers, and Field Sales Agents. Oversee accurate documentation and adherence to established business protocols to ensure timely progression of warranty requirement gathering, resolution, and payment. Serve as a cross trained resource for US order management to ensure seamless customer support and business continuity.