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Establishment Labs · Customer Service

Warranty Specialist

Costa Rica, Coyol · Job Posted May 25, 2026
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Job Description

Support Motiva USA warranty management by acting as the primary point of contact for claim inquiries, verification, and workflow routing across all communication channels. Provide professional and empathetic customer service by effectively managing inbound calls and electronic inquiries from patients, providers, and Field Sales Agents. Oversee accurate documentation and adherence to established business protocols to ensure timely progression of warranty requirement gathering, resolution, and payment. Serve as a cross trained resource for US order management to ensure seamless customer support and business continuity.

Job Responsibility

  • Act as point of contact for inbound warranty inquiries
  • Conduct outbound follow-up with health care providers to receive warranty requirements
  • Verify requirements and submit requests for payments and credits
  • Assist patient and health care providers with Motiva Imagine Inquiries
  • Provide cross functional support to Order Management for business continuity
  • Collaborate with cross-functional teams

Requirements

  • Bachelor's degree
  • Customer Service training, Salesforce/SAP training
  • Proficiency in MS Office (Outlook, Excel, Word)
  • Advanced English proficiency (B2+,C1)
  • 2+ years of experience on Customer service in medical device, pharmaceutical, or related industry (preferably in fast-paced call center supporting)
  • Analytical thinking
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