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Warranty Specialist

wickes.co.uk Logo

Wickes

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Location:
United Kingdom , Northampton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are recruiting for an experienced Warranty Specialist to join us on a 6 month FTC in Northampton! Role Purpose: To own, manage and resolve multiple customer kitchen and bathroom warranty cases, within agreed ways of working and to achieve excellent standards.

Job Responsibility:

  • Timely management of warranty claims by telephone and email
  • Conduct thorough investigations
  • Liaise with stakeholders to agree plan of work
  • Understand Wickes workmanship guarantees, product warranties and compensation framework
  • Demonstrate knowledge of Consumer Legislation and Statutory Rights
  • Facilitate difficult conversations with customers regarding compensation
  • Evaluate work and arrange remedial installers
  • Maintain high levels of service
  • Manage high volumes of warranties
  • Problem solve effectively
  • Maintain personal motivation
  • Work independently and as part of a team
  • Develop comprehensive product, process and systems knowledge

Requirements:

  • Minimum of 1 years experience
  • Excellent organisational skills
  • Focus and strong attention to detail
  • Ability to work at pace
  • Excellent customer service skills
  • Solid administration experience
  • Good influencing skills
  • Good computer skills including Google Docs
  • Fantastic communicator
  • Self starter
  • Methodical
  • Friendly and approachable
  • Respectful
  • Tenacious
  • Comfortable using judgement
  • Ability to work on site in Northampton
What we offer:
  • 25 days of annual leave plus 8 days of bank holidays
  • 20% colleague discount
  • Save-as-you-earn scheme
  • Cashback health scheme
  • Cycle to work
  • Life assurance
  • Peppy
  • Aviva Digital GP
  • Financial Education & loans
  • Discount platform including savings and cash back at numerous retailers
  • Savings on gym membership

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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