CrawlJobs Logo
Wickes Logo Wickes · Customer Service

Warranty Specialist

United Kingdom, Northampton Employment contract · Job Posted May 06, 2026
Apply Position
Job Link Share

Job Description

We are recruiting for an experienced Warranty Specialist to join us on a 6 month FTC in Northampton! Role Purpose: To own, manage and resolve multiple customer kitchen and bathroom warranty cases, within agreed ways of working and to achieve excellent standards.

Job Responsibility

  • Timely management of warranty claims by telephone and email
  • Conduct thorough investigations
  • Liaise with stakeholders to agree plan of work
  • Understand Wickes workmanship guarantees, product warranties and compensation framework
  • Demonstrate knowledge of Consumer Legislation and Statutory Rights
  • Facilitate difficult conversations with customers regarding compensation
  • Evaluate work and arrange remedial installers
  • Maintain high levels of service
  • Manage high volumes of warranties
  • Problem solve effectively
  • Maintain personal motivation
  • Work independently and as part of a team
  • Develop comprehensive product, process and systems knowledge

Requirements

  • Minimum of 1 years experience
  • Excellent organisational skills
  • Focus and strong attention to detail
  • Ability to work at pace
  • Excellent customer service skills
  • Solid administration experience
  • Good influencing skills
  • Good computer skills including Google Docs
  • Fantastic communicator
  • Self starter
  • Methodical
  • Friendly and approachable
  • Respectful
  • Tenacious
  • Comfortable using judgement
  • Ability to work on site in Northampton

What we offer

  • 25 days of annual leave plus 8 days of bank holidays
  • 20% colleague discount
  • Save-as-you-earn scheme
  • Cashback health scheme
  • Cycle to work
  • Life assurance
  • Peppy
  • Aviva Digital GP
  • Financial Education & loans
  • Discount platform including savings and cash back at numerous retailers
  • Savings on gym membership
Wickes - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Warranty Specialist

8 matching positions

Warranty Specialist

Support Motiva USA warranty management by acting as the primary point of contact...
Location
Location
United States , Austin
Salary
Salary:
Not provided
Establishment Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • Customer Service training, Salesforce/SAP training
  • Proficiency in MS Office (Outlook, Excel, Word)
  • 2+ years of experience on Customer service in medical device, pharmaceutical, or related industry (preferably in fast-paced call center supporting)
  • Analytical thinking
Job Responsibility
Job Responsibility
  • Act as point of contact for inbound warranty inquiries
  • Conduct outbound follow-up with health care providers to receive warranty requirements
  • Verify requirements and submit requests for payments and credits
  • Assist patient and health care providers with Motiva Imagine Inquiries
  • Provide cross functional support to Order Management for business continuity
  • Collaborate with cross-functional teams
  • Fulltime
Read More
Arrow Right

Warranty Specialist

Support Motiva USA warranty management by acting as the primary point of contact...
Location
Location
Costa Rica , Coyol
Salary
Salary:
Not provided
Establishment Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • Customer Service training, Salesforce/SAP training
  • Proficiency in MS Office (Outlook, Excel, Word)
  • Advanced English proficiency (B2+,C1)
  • 2+ years of experience on Customer service in medical device, pharmaceutical, or related industry (preferably in fast-paced call center supporting)
  • Analytical thinking
Job Responsibility
Job Responsibility
  • Act as point of contact for inbound warranty inquiries
  • Conduct outbound follow-up with health care providers to receive warranty requirements
  • Verify requirements and submit requests for payments and credits
  • Assist patient and health care providers with Motiva Imagine Inquiries
  • Provide cross functional support to Order Management for business continuity
  • Collaborate with cross-functional teams
  • Fulltime
Read More
Arrow Right

Warehouse Warranty Specialist

A leader in the manufacturing of high-end coaches and premium transit buses in N...
Location
Location
Canada , Mississauga
Salary
Salary:
26.00 - 32.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 06, 2026
Flip Icon
Requirements
Requirements
  • 2 years of relevant warehouse experience (cars, buses or trucks)
  • High School diploma or equivalent
  • Forklift operation experience needed
  • Good physical condition
Job Responsibility
Job Responsibility
  • Receives incoming orders, checks for damages or missing components of shipments
  • Receives, documents and stores inbound shipments from factory in a timely and efficient manner
  • Puts parts into inventory location
  • Retrieves back-ordered items form inbound shipments. Identifies back-order customers and processes to back-order by packaging, invoicing and shipping
  • Processes customer orders that are part of incoming stock orders and advise appropriate parts specialist. Assists with inventory administration
  • Monitors and adjusts inventory levels as necessary
  • Maintains work area and environment clean and ordered
  • Participates in job-related training exercises when appropriate or necessary
  • Insures forklift is in good operating order
  • Assists employees in other job areas when necessary
What we offer
What we offer
  • Competitive pay
  • Great opportunity to learn and gain experience
  • Great team to work
  • Fulltime
Read More
Arrow Right

Warranty Senior Specialist

Lead warranty claim resolution and process improvement for a dynamic, global aut...
Location
Location
Japan , Tokyo
Salary
Salary:
6000000.00 - 9000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 23, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of experience in warranty claim management within the automotive industry
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite
  • Experience with automotive warranty management systems
  • Experience working with international teams
  • Fluent Japanese and English language skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and accuracy
Job Responsibility
Job Responsibility
  • Lead the investigation and resolution of complex warranty claims
  • Develop and implement strategies to improve warranty claim processes
  • Analyze warranty data to identify trends and areas for improvement
  • Collaborate with internal and external stakeholders to resolve warranty issues
  • Develop and deliver training on warranty procedures
What we offer
What we offer
  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日
  • 日曜日
  • 祝日
  • Fulltime
Read More
Arrow Right
New

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...
Location
Location
United States , Centralia
Salary
Salary:
Not provided
hubbell.com Logo
Hubbell Incorporated
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Effective communication skills across telephone, electronic, and face-to-face interactions
  • Proficiency in Microsoft Office or similar software tools
  • 2+ years of customer service experience in a professional environment (preferred)
  • Experience with Salesforce, SAP, or similar systems (preferred)
  • Bilingual skills (a plus)
  • Potential to travel for business, as needed
  • Work on a computer or related equipment for 8+ hours per day
Job Responsibility
Job Responsibility
  • Build and maintain a solid working relationship with Hubbell Power Systems customers
  • Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
  • Coordinate technical and commercial requirements
  • Support field sales and customers regarding product needs
  • Be the first point of contact for our customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Research and resolve Accounts Receivable issues
  • Investigate and resolve issues related to returned goods
  • Manage a territory or set of accounts with the objective of providing outstanding service
  • Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments
  • Fulltime
Read More
Arrow Right

Delivery Specialist

The Delivery Specialist will maintain and operate store vehicles to deliver part...
Location
Location
United States , Winona
Salary
Salary:
11.41 - 20.30 USD / Hour
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to quickly match alphanumeric sequences
  • Strong interpersonal communication skills
  • Ability to adapt quickly and effectively to changing delivery situations
  • Driving record must meet the standard set in the company's 14/18-point record system
  • Must possess a legally required state driver's license and meet company mandated driving eligibility requirements
Job Responsibility
Job Responsibility
  • Operate company vehicles to deliver parts and products to customers in a safe and efficient manner
  • Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
  • Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating
  • Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times
  • Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip
  • Communicate any problems or special needs from customers to store management
  • Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately
  • Ensure fuel tank is filled and lock and secure vehicle at end of day's business
  • Clock in/out according to company policy
  • Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
What we offer
What we offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right

Delivery Specialist

The Delivery Specialist will maintain and operate store vehicles to deliver part...
Location
Location
United States , Myrtle Beach
Salary
Salary:
Not provided
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to quickly match alphanumeric sequences
  • Strong interpersonal communication skills
  • Ability to adapt quickly and effectively to changing delivery situations
  • Driving record must meet the standard set in the company's 14/18-point record system
  • Must possess a legally required state driver's license and meet company mandated driving eligibility requirements
Job Responsibility
Job Responsibility
  • Operate company vehicles to deliver parts and products to customers in a safe and efficient manner
  • Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
  • Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating
  • Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times
  • Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip
  • Communicate any problems or special needs from customers to store management
  • Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately
  • Ensure fuel tank is filled and lock and secure vehicle at end of day's business
  • Clock in/out according to company policy
  • Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
What we offer
What we offer
  • Competitive Wages
  • Paid Time Off
  • Stock Purchase Plan
  • 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance
  • Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right

Delivery Specialist

Location
Location
United States , Gainesville
Salary
Salary:
Not provided
oreillyauto.com Logo
O'Reilly Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to quickly match alphanumeric sequences
  • Strong interpersonal communication skills
  • Ability to adapt quickly and effectively to changing delivery situations
  • Driving record must meet the standard set in the company's 14/18-point record system
  • Must possess a legally required state driver's license and meet company mandated driving eligibility requirements
Job Responsibility
Job Responsibility
  • Operate company vehicles to deliver parts and products to customers in a safe and efficient manner
  • Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
  • Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating
  • Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times
  • Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip
  • Communicate any problems or special needs from customers to store management
  • Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately
  • Ensure fuel tank is filled and lock and secure vehicle at end of day's business
  • Clock in/out according to company policy
  • Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
What we offer
What we offer
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
  • Fulltime
Read More
Arrow Right