Warranty specialist focus chargeback & claim correction

• Identify and explain deviations and potential for improvement in warranty process handling
• Check the effectiveness of central models for warranty application review
• Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners
• Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections)
• Create and correct invoices independently in the system
• Continuously improve the chargeback processes using technology including RPA

• Business background (e.g. studies or apprenticeship)
• IT-affinity and ideally experience in optimizing processes with help of RPA
• Experience working with SAP is a plus
• Basic Microsoft Office Skills
• Good analytical skills and a feel for the overall context
• Fluent in oral and written English
• Independent, structured and efficient way of working, strong attention to detail
• Excellent teamwork skills and enjoy working in a dynamic and collaborative environment

Experience working with SAP