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Warranty specialist focus business rules

https://www.randstad.com Logo

Randstad

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Location:
Portugal, Lisbon

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Business Rules position. They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility. Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery. GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development. By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.

Job Responsibility:

  • Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality)
  • Based on input about product components and damage codes
  • Based on warranty conditions and thresholds
  • Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems
  • Monitor continuously and identify improvement needs regarding damage codes and early warning codes
  • Align all business rules and translate them effectively across all platforms

Requirements:

  • Proven technical expertise in preferably commercial vehicles or alternatively automotive industry
  • especially technical documentation
  • Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification
  • Basic understanding of ERP (esp. AS400) systems and modern database systems, MS Office skills, especially in Excel
  • Analytical and problem-solving skills
  • Fluent in oral and written English to present complex issues and a basic understanding in German
  • Independent, structured and cooperative way of working, interest in intercultural collaboration
  • 3-5 years of professional experience

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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