Warranty Service Officer Job at DOMAINE HOMES (Norwest)

Warranty Services Officer

Position Purpose: Clarendon Homes, part of Campbell Property Group (CPG) — one o...

Location

Australia , Loganholme

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Previous experience on tools (construction trade) or general maintenance/handy person experience
Strong communicator with customer service and conflict resolution
able to build trust and rapport
Knowledge of NSW Home Building Act and statutory warranty periods
awareness of warranty remedial processes
Previous home builder experience (preferred)
Experience using technology/software
Some building knowledge
Understanding home plans
Strong problem solver with attention to detail

Job Responsibility

Build trust and rapport with customers throughout their after sales service interactions
Educate our customers on the Customercare process, ensuring a clear understanding of expectations and milestones and what is covered under their statutory warranty
Proactively engage with customers to facilitate timely progress and completion of their warranty enquiries and rectification of warranty issues
Actively communicate with the Customercare CSC, trades and suppliers to follow up on pending matters to provide timely updates for customers
Process and seek approval of PO requests and EFT requisitions
Routinely learn about the products our customers select in their inclusions and our different display homes to assist with customer communications
Maintain knowledge of various warranty timeframes and processes to facilitate prompt assistance to customers

What we offer

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)
Competitive salary + flexible working options

Fulltime

New

Engineering Construction Administrator

Does the idea of supporting projects that shape skylines across the nation excit...

Location

United States , St Petersburg

Salary:

Not provided

Power Design

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, construction management, or a related field preferred
Strong organizational and multitasking skills in a fast-paced environment
High attention to detail with a focus on accuracy and quality
Excellent communication skills with a collaborative, team-oriented mindset
Ability to analyze and resolve problems at both strategic and functional levels
Proficiency in Microsoft Office (Excel, Word, Outlook)
Demonstrates and upholds Power Design’s core values: integrity, accountability, teamwork, innovation, and growth

Job Responsibility

Support the design division across MEP construction scopes
Manage in- and out-processing of RFIs and submittals, ensuring accuracy and timely distribution
Assist with tracking, documentation, and processing change orders
Review project schedules, schedules of values, submittal logs, and related project documentation
Observe and report work not in conformance with the construction documents
Review contractors pay applications, as applicable to the scope of services
Participate in system start-up, commissioning observations, project closeout, and warranty-phase activities
Gain hands-on exposure to the design-build process with opportunities to grow into engineering and project management roles

Fulltime

New

Customer Service Lead

We are looking for a Customer Service Lead to guide daily support operations for...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or at least 4 years of relevant experience in customer service, call center leadership, or a related function
Demonstrated ability to lead teams in a fast-paced service environment while managing overlapping priorities and deadlines
Strong verbal and written communication skills, with confidence handling difficult customer interactions and escalations
Comfort working across multiple systems at once, including call center platforms, business applications, and Microsoft Office tools
Ability to interpret service data and performance metrics to support process improvement and team development
Solid problem-solving, conflict-resolution, and organizational skills with close attention to accuracy and detail
Flexibility to collaborate closely with others, take initiative independently, and work occasional evening or weekend hours when needed

Job Responsibility

Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results
Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels
Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team
Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency
Track service metrics and queue performance, using data to identify trends and support achievement of service targets
Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards
Help document and refine department processes, including standard operating procedures and other service workflows
Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up
Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

New

Field Service Engineer

You will be maintaining and troubleshooting the hardware & infrastructure for a ...

Location

Singapore , Singapore

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Normal office hour
On 24x7 standby during rotational schedule. Able to work after office hour if activated
Able to cope in a highly pressured fast-paced environment
Customer orientated with high level of service attitude
Good listening and analytical skills
Hardworking, outgoing and enthusiastic
Positive working attitude
Team player, and also able to work independently and with little supervision
Able to thrive in a dynamic environment
Able to understand the system and architecture diagrams

Job Responsibility

Warranty Administration. To maintain proper warranty records of the installed hardware. To assist in the administration of warranty claims. To inspect the components repaired by sub-contractor, and to integrate and test the repaired hardware, ensuring proper configuration control
Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware. To restore the system to a specified operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects
Field Testing. To carry out software testing on the system whenever there is a new software bug fixes or software deployment activities. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production
Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware
Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM
Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance
Perform other related duties as assigned or requested

What we offer

Health & insurance: Comprehensive coverage including General Practitioner, hospitalization, dental, and optical
Performance incentives: Annual bonus based on individual performance
Learning & development: Training programs, certification opportunities, and training incentives to support career growth
Team culture: Regular team-building activities and social events

Fulltime

New

Administrative Assistant

We are looking for an Administrative Assistant to support the Service Department...

Location

United States , Deerfield Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing administrative support in an office environment, preferably within construction, contracting, or service operations
Strong data entry and document management skills with the ability to keep records accurate and up to date
Ability to coordinate multiple service requests, schedules, and priorities in a fast-moving setting
Comfortable communicating by phone and email with customers, subcontractors, and internal teams in a clear and courteous manner
Familiarity with invoicing, payment processing, accounts receivable support, or general billing administration
Proficiency with common office software and the ability to learn or work within job tracking and project management systems
Strong organizational skills, attention to detail, and follow-through when handling paperwork and deadlines
Background in receptionist duties, inbound call handling, or general administrative office support is preferred

Job Responsibility

Coordinate service requests, warranty activity, and small-scale work orders to help the department meet deadlines and maintain smooth operations
Maintain current service records in company systems, including updating job details, tracking progress, and organizing supporting documentation
Communicate with subcontractors, technicians, customers, managers, and internal team members to arrange service work and provide ongoing status updates
Manage daily scheduling for field carpenters in partnership with the Service Manager and distribute schedule changes through email as needed
Create and maintain job files
Collect, organize, and attach paperwork needed to support customer invoicing and internal recordkeeping
Monitor subcontractor compliance documentation, including workers’ compensation and liability insurance requirements, before work proceeds
Build spreadsheets and periodic reports to monitor open service items, project costs, and other department metrics for management review

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Revenue Accounting Manager

Location

United States , Secaucus

Salary:

118125.00 - 158000.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting with a minimum of 7 years of experience in revenue accounting including 2+ years in a supervisory role
CPA designation and knowledge of U.S. GAAP are preferred
Strong analytical skills
high attention to detail
proficiency in SAP and Microsoft Office applications
familiarity with revenue recognition principles
Strong organizational skills and interpersonal communication abilities

Job Responsibility

Lead the revenue month-end close process, including the detailed review of journal entries and reconciliations for key accounts like deferred revenue, deferred warranty and customer settlement/Reconciliation
Work with the Corporate technical accounting team to document conclusions for customer contracts to ensure strict adherence to ASC 606 and internal company policies
Review, manage and account for product warranties, ensuring correct classification between assurance-type and service-type warranties under ASC 606
Perform sales and gross margin analysis by various metrics, i.e. customer, product, region etc
Assist the finance team to provide revenue forecasts
Build and manage a strong set of internal controls for our new division
Sequence and oversee the implementation of revenue system enhancements, driving automation to shorten reporting cycles and improve accuracy
Assist with Legal and Sales on revenue assessment related to customer contract negotiations liaising with Corporate
Work with Operations to source and analyze the data inputs necessary for complex revenue adjustments
Provide management readout on fluctuation analyses for revenue-related balance sheet and income statement accounts

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Fulltime

New

Revenue Accounting Analyst

The Revenue Accounting Analyst is responsible for the end-to-end revenue cycle i...

Location

United States , Secaucus

Salary:

63375.00 - 88000.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting with a minimum of 3 years of experience in revenue accounting
CPA designation and knowledge of U.S. GAAP are preferred
Strong analytical skills
High attention to detail
Proficiency in SAP and Microsoft Office applications
Familiarity with revenue recognition principles
Strong organizational skills
Interpersonal communication abilities

Job Responsibility

Perform the day-to-day revenue month-end close activities, including preparing journal entries and reconciliations for key accounts such as deferred revenue and deferred warranty
Support the assessments of customer contracts to ensure they meet ASC 606 standards and help draft technical documentation for accounting conclusions
Track and account for product warranties, ensuring they are correctly classified as either assurance-type or service-type warranties
Partner with the Operations team to source, clean, and analyze the data required for complex revenue adjustments
Perform sales and gross margin analysis by various metrics, i.e. customer, product, region etc.
Support the development and documentation of new SOX-compliant internal controls for the newly acquired division to ensure reporting integrity
Provide the finance team with the data and analysis needed to create accurate revenue forecasts
Assist in the testing and rollout of revenue system improvements and automation tools to speed up the reporting cycle
Prepare fluctuation analyses for revenue-related balance sheet and income statement accounts to explain trends and variances
Gather and organize supporting documentation for audit requests and provide necessary data for 10-Q and 10-K filings

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Fulltime

New

Customer Service Administrator

We are currently supporting a well-established and growing manufacturer to recru...

Location

United Kingdom , Ilminster

Salary:

26000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience working in a fast-paced, customer-focused environment
Proven ability to manage a varied workload and prioritise tasks effectively
Strong administrative and organisational skills
Good IT skills, including Microsoft Office
Solid communication skills, both written and verbal

Job Responsibility

Respond to warranty claims via phone and email in a timely and professional manner
Log all communications and maintain accurate records using the CRM system
Coordinate the dispatch of replacement parts and raise associated orders
Arrange collections of faulty components in line with company procedures
Authorise and organise service callouts in accordance with warranty terms
Process invoices and manage documentation related to service visits
Analyse service reports to identify recurring issues and opportunities for improvement
Build and maintain effective relationships with external service partners

What we offer

Opportunity to join a stable and growing business
Supportive team environment with a strong focus on collaboration
Varied role with scope to develop your skills
Competitive salary and benefits package including 25 days plus Bank Holidays and free parking

Fulltime

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Warranty Service Officer

Job Description

Job Responsibility

Requirements

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