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Position Purpose Clarendon Homes, part of Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies is seeking a Warranty Officer to join our Clarendon Team. What you’ll do: As the Warranty Officer you will be proactively carrying out 90day + rectification works, establishing and maintaining strong customer relationships by guiding & updating customers, problem-solving, and collaborating with internal teams (including Customercare CSC’s, Site Managers, Construction CSC’s, Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (trades, suppliers) to deliver exceptional customer experience during the post 90days rectification phase.
Job Responsibility
Build trust and rapport with customers throughout the process
Educate our customers on the Customercare process, ensuring a clear understanding of expectations and milestones and what is covered under their statutory warranty
Proactively engage with customers to facilitate timely progress and completion of their warranty enquiries and rectification of warranty issues
Actively communicate with the Customercare CSC, trades and suppliers to follow up on pending matters to provide timely updates for customers
Process and seek approval of PO requests and EFT requisitions
Routinely learn about the products our customers select in their inclusions and our different display homes to assist with customer communications
Maintain knowledge of various warranty timeframes and processes to facilitate prompt assistance to customers
Requirements
Previous experience on the tools, ideally with a trade-qualified/construction trade background
Experience proactively engaging customers to progress warranty enquiries and complete rectification timely
Knowledge of the NSW Home Building Act and applicable statutory warranty periods
Previous home builder experience (preferred)
Experience using technology/software
Awareness of warranty remedial processes
Some building knowledge
A strong communicator with experience in customer service and conflict resolution
Understanding home plans
Strong problem solver with attention to detail
Well presented with a positive and friendly attitude
Nice to have
Previous home builder experience
What we offer
Competitive salary + flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)