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Warranty Service Officer

Australia, Norwest Employment contract · Job Posted June 29, 2026
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Job Description

Position Purpose Clarendon Homes, part of Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies is seeking a Warranty Officer to join our Clarendon Team. What you’ll do: As the Warranty Officer you will be proactively carrying out 90day + rectification works, establishing and maintaining strong customer relationships by guiding & updating customers, problem-solving, and collaborating with internal teams (including Customercare CSC’s, Site Managers, Construction CSC’s, Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (trades, suppliers) to deliver exceptional customer experience during the post 90days rectification phase.

Job Responsibility

  • Build trust and rapport with customers throughout the process
  • Educate our customers on the Customercare process, ensuring a clear understanding of expectations and milestones and what is covered under their statutory warranty
  • Proactively engage with customers to facilitate timely progress and completion of their warranty enquiries and rectification of warranty issues
  • Actively communicate with the Customercare CSC, trades and suppliers to follow up on pending matters to provide timely updates for customers
  • Process and seek approval of PO requests and EFT requisitions
  • Routinely learn about the products our customers select in their inclusions and our different display homes to assist with customer communications
  • Maintain knowledge of various warranty timeframes and processes to facilitate prompt assistance to customers

Requirements

  • Previous experience on the tools, ideally with a trade-qualified/construction trade background
  • Experience proactively engaging customers to progress warranty enquiries and complete rectification timely
  • Knowledge of the NSW Home Building Act and applicable statutory warranty periods
  • Previous home builder experience (preferred)
  • Experience using technology/software
  • Awareness of warranty remedial processes
  • Some building knowledge
  • A strong communicator with experience in customer service and conflict resolution
  • Understanding home plans
  • Strong problem solver with attention to detail
  • Well presented with a positive and friendly attitude

Nice to have

Previous home builder experience

What we offer

  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)

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