Warranty Senior Specialist Job at Randstad (Tokyo)

Systems Engineering Senior Specialist - Windows Endpoint & Laptop Support L2

We are currently seeking a Systems Engineering Senior Specialist - Windows Endpo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams for complex endpoint incidents that cannot be resolved at the first level
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows for end users
Support Windows Autopilot and zero-touch provisioning scenarios in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs, replacements, and hardware fault resolution
Manage end-user communication and expectation setting during incident resolution, ensuring SLA adherence
Document incident trends, root cause findings, and resolution steps in the ITSM ticketing system (ServiceNow / Remedy)
Use HCL BigFix as the primary tool for endpoint visibility, health monitoring, and remote remediation across the Windows laptop fleet
Deploy and manage software packages, patches, and configuration changes to laptops via BigFix Software Distribution and Patch modules

Job Responsibility

Provide L2 troubleshooting and resolution for Windows 10/11 laptop hardware, software, and OS-related issues
Act as escalation point from L1 support teams
Diagnose and resolve issues related to Windows OS, drivers, application conflicts, user profiles, and system performance
Manage and troubleshoot laptop provisioning, reimaging, and OS refresh workflows
Support Windows Autopilot and zero-touch provisioning in hybrid Azure AD environments
Coordinate with hardware vendors for warranty repairs and replacements
Manage end-user communication and expectation setting during incident resolution
Document incident trends, root cause findings, and resolution steps in ITSM ticketing system
Use HCL BigFix for endpoint visibility, health monitoring, and remote remediation
Deploy and manage software packages, patches, and configuration changes via BigFix

Fulltime

Senior Specialist-Tower Compliance & Inspection

The responsible for the complete technical operations end-to-end service provide...

Location

South Africa , Bryanston

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Relevant Civil and/or and/or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field
Excellent negotiation and communication skills
Strong attention to detail and ability to manage multiple contracts simultaneously
In-depth knowledge of legal and regulatory requirements related to contract management
Familiarity with contract management software and tools
Ability to work independently and collaboratively with cross-functional teams
Project management (Desirable)

Job Responsibility

Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program
Drive effective negotiations in establishing agreements with contractors and customers
Identify and escalate where necessary, risks associated with tower infrastructure and provide risk mitigation solutions
Develop, update, improve and implement quality assurance processes for new build and operational activities
Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality standards
Ensure tower infrastructure and customer equipment databases are maintained
Maintain detailed knowledge of tower infrastructure service contracts and warranties
Prepare and manage budgets for tower maintenance activities
Establish team goals and develop tracking metrics to ensure that expectations and service levels are being met and provide regular status reports to the Head of Operations
Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have

Fulltime

Senior Technical Specialist

Navico Group is seeking a Senior Technical Specialist to enhance service deliver...

Location

United States , Tulsa; Menomonee Falls; Stuart; Lowell

Salary:

57700.00 - 104300.00 USD / Year

Herbruck Poultry Ranch

Expiration Date

Until further notice

Requirements

3+ Year of experience in Customer Service or a related field
Practical computer application literacy (including Microsoft Office Suite, ERP Systems, and ability to learn other internal systems)
High-School Diploma/GED
Ability to travel domestically
Experience processing replacement orders
Prior Experience with warranty policies, claims and processing
Professional poise and presence with excellent communication skills (writing, speaking, and telephone)
Technical Mastery: Proficient in reading schematics, safety rules, and technical manuals. Familiar with marine electronics, wire termination, and NMEA CAN-BUS systems.
Customer-Centric Leadership: Skilled in handling service escalations and communicating effectively with customers and partners.
Operational Agility: Skilled in ERP systems, CRM platforms, and logistics coordination.

Job Responsibility

Serve as a primary contact for electronic solutions support via phone and email
Manage service order backlog, logistics, and customer expectations for product arrival
Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
Execute CRM documentation and ensure accurate case processing
Review manuals and technical bulletins to maintain service accuracy and customer satisfaction
Coordinate remote repairs and priority returns by analyzing service trends and inventory
Support dealers and service partners through product replacement and repair programs
Oversee SRO report status, back-order reports, and AWR activity, including complex accounting issues

What we offer

medical
dental
vision
paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
well-being program
product purchase discounts
annual discretionary bonus

Fulltime

Senior Contract Specialist

The Senior Contract Specialist (Oil/Gas, Power Gen, Data Center) will own the pr...

Location

United States , Denver

Salary:

100000.00 - 150000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

5+ years of hands-on commercial contracting or procurement experience
Bachelor’s degree or equivalent
Experience negotiating commercial terms and managing large, complex agreements, such as MSAs and AIA agreements
Background in data center, utilities, power generation, construction, or similar industries is preferred
Proficiency with contract lifecycle management systems (Ironclad experience is highly desirable)
Strong Microsoft Office skills (including Excel) for tracking and reporting
Excellent command of contract language, commercial risk assessment, and negotiation strategy
Strong interpersonal and communication skills
Must be able to manage a high volume of contracts and prioritize competing deadlines
Must be in the office five days a week in Denver, CO

Job Responsibility

Draft, review, and negotiate commercial contracts for major capital equipment, utilities, and power-generation assets and services
Partner with engineering, projects, finance, and legal to define commercial terms, payment milestones, warranties, SLAs, and risk allocation
Lead negotiations and manage the execution of various agreements, including MSAs, AIA agreements, and master procurement agreements
Coordinate legal review cycles and prepare final contract packages
Create and maintain negotiation playbooks to accelerate turnaround times
Identify and implement process improvements to streamline contracting workflows
Assess commercial risks and recommend mitigations
Produce regular reports on contract KPIs and perform data analysis using tools like Excel or Google Sheets

What we offer

Restricted Stock Units
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior Business Operations Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Wichita

Salary:

94800.00 - 145350.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Bachelor's Degree and minimum 5 years relevant experience
Must be able to make appropriate business judgements and decisions independently
Must be able to effectively manage multiple tasks simultaneously with rapid changes in priorities
Must be able to handle adverse and urgent situations
Proficient in Microsoft applications including Outlook, Word, and Excel
Strong written and oral communication skills

Job Responsibility

Leading a multi-site, global customer support team and developing standard processes across all sites
Develop and maintain positive customer relationships and addresses customer concerns in a proactive manner according to company standards
Must be able to answer complex customer inquiries on product availability, part interchangeability, maintenance, and the status of orders
Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
Proactively communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis
Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
Ensure that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
Complete special projects and other duties as assigned. (e.g. invoicing, A/R, billing reviews, providing revised certs and other paperwork, collecting usage fees, concessions, new customer set up, scrubbing data for accuracy)
Maintain knowledge of Boeing Wichita organization and products to provide the appropriate information and support to customers

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work
401(k) matching
tuition assistance program
fertility, adoption, and surrogacy benefits
up to $10,000 gift match for nonprofit organizations

Fulltime

Senior Escrow & Closing Specialist

In divisions without Escrows: Coordinates closing with buyers, construction, att...

Location

United States , San Antonio

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High School diploma or equivalent is required. Real estate or equivalent courses required. At least 2 years sales or mortgage experience. Two years of Title or Escrow experience or an equivalent combination.
Computer skills required in both word processing and spreadsheet programs. (Preferably Word and Excel.)
Ability to be firm but congenial in guiding buyers through the closing process. Good interpersonal skills.

Job Responsibility

Coordinates closing with buyers, construction, attorneys, sales and mortgagee
Tracks and manages escrows from ratified contract through close
May be responsible for audit all new contracts and setting up individual house files
May be responsible for communicating contract changes to management, construction, etc.
May be responsible for preparing deal sheets and getting required approvals before promoting new contracts
May prepare Escrow/Closings documents, including Pre-audit escrow files
may check/approve/copy/disburse addenda
May advise buyer of responsibility to provide certain documents at Escrow/Closing
May coordinate with Construction on readiness of home for closing
May process option prices and verify options on addendums and files

What we offer

development opportunities
flexible time-off program
industry leading parental leave policy

Fulltime

Senior Industrial Technical Support Specialist

The Senior Industrial Technical Support Specialist is responsible for providing ...

Location

United States , Waukesha

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

Associate’s degree in automotive or diesel technology or equivalent experience in related technical field
7 years related technical experience in automotive repair, diesel engines, gaseous engines, or generators
Solid understanding of basic mechanical and electrical (AC/DC) fundamental theory
Be able to read and follow wiring diagrams and schematics
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Solid understanding and knowledge of engine diagnostics and troubleshooting of gensets
Ability to remain calm in high stress situations
Solid knowledge of Microsoft office suite
Developing leadership competencies

Job Responsibility

Answers inbound calls and responds to emails from Dealer Technicians including Master Technicians and answers standard to highly complex questions over the phone
Provides accurate, timely, and descriptive notes during calls
Solves routine to non-routine issues
Instructs new dealer personnel on how to navigate Generac's warranty systems and submit claims electronically
Troubleshoots with the dealer technician to resolve highly complex issues with the product in the field
Assists with on-site troubleshooting, diagnosis, and repairs as required
Gathers and prepares documentation regarding product failures for further analysis by quality and engineering teams
Mentors less experienced Industrial Technical Support Specialists
Monitors and answers emails from the Industrial Service inbox including special equipment requests
Overtime may be required depending on market conditions

What we offer

Competitive Benefits: Health, Dental, Vision, 401k and many more
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront

Fulltime

Customer Service Representative

Are you a seasoned professional in customer care looking to illuminate your care...

Location

Canada , Mississauga

Salary:

50000.00 - 58000.00 CAD / Year

Randstad

Expiration Date

August 22, 2026

Requirements

Bachelor's degree or equivalent professional experience level
Minimum of 3 years of experience in customer care or similar roles
Previous experience in a senior, specialist, or mentoring capacity
Strong experience working in a B2B environment
Advanced proficiency in English
French or Spanish is a major asset
Proven experience with CRM and ERP systems
Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
Affinity for technical products or high-end design is preferred

Job Responsibility

Act as the primary point of contact for complex customer care inquiries and escalations
Provide expert guidance on product installations, pricing, and high-impact service recovery cases
Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
Monitor order flow proactively to identify and resolve operational bottlenecks
Manage complex return and warranty processes across logistics, sales, and product departments
Identify recurring service issues and initiate structural process improvements
Oversee online reviews and customer feedback to improve digital service quality
Act as a mentor and sparring partner for junior team members and the Team Lead
Drive the adoption of AI and automation tools to optimize customer care workflows

What we offer

Competitive annual salary of $50000-58000
Performance-based monthly bonus structure
Comprehensive benefits package including dental and a healthcare spending account
Global learning and development budget of €2,000 every two years for coaching and training
3 weeks of vacation
Modern, high-end work environment with a focus on a supportive and social culture
Opportunities for professional growth into team lead or sales roles as the company grows

Fulltime

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Warranty Senior Specialist

Job Description

Job Responsibility

Requirements

What we offer

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