Warranty & Returns Administrator Job at 360 Resourcing Solutions (Poole)

Assistant Warranty Administrator

Adams Morey are looking for an organised and proactive Assistant Warranty Admini...

Location

United Kingdom , Redbridge

Salary:

27040.00 GBP / Year

ADAMS MOREY LTD

Expiration Date

Until further notice

Requirements

Previous administrative experience (warranty or automotive/commercial vehicle environment desirable)
Understanding of manufacturer warranty processes (advantageous)
Experience using dealer management or information management systems such as Kerridge (desirable)
Awareness of Health & Safety requirements within a workshop or service environment
Strong attention to detail and high levels of accuracy
Excellent written and verbal communication skills
Good organisational and time management skills with the ability to meet deadlines
Problem-solving mindset with a proactive approach to continuous improvement
Ability to work independently and as part of a team
Professional and customer-focused approach

Job Responsibility

Submit warranty, CVC and PDI claims to DAF in line with franchise agreement procedures
Ensure correct and timely return of parts in accordance with manufacturer requirements
Manage and reconcile the payment of warranty claims between Adams Morey, DAF and the customer
Apply warranty processes across other franchise agreements held by the business
Ensure accurate and timely completion of all associated documentation
Provide high-quality verbal and written communication, including internal reports, customer documentation and Department of Transport documents
Work in line with company quality processes and operating procedures
Identify and record any issues relating to products, services, processes or systems, and assist in implementing solutions
Take action to prevent non-conformance within the company’s quality system
Adhere to Health & Safety requirements to maintain a safe working environment

What we offer

Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee discounts on a range of products and services including holidays, days out and supermarket shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
Free Independent mortgage advice service
Pension Scheme
Salary Sacrifice (if eligible)
Staff Events

Fulltime

Operational Support - Rail

We are looking for a proactive Rail Operational Support professional to join a b...

Location

United Kingdom , Widnes

Salary:

17.64 - 23.60 GBP / Hour

Rullion

Expiration Date

Until further notice

Requirements

Experience in warehousing, logistics, manufacturing or materials management
SAP experience in a stores or warehouse environment
GCSE Maths and English (or equivalent experience)
Strong IT skills (Microsoft Office)
Good communication and organisational skills
Ability to work independently and take initiative
Forklift Truck licence or experience operating FLT equipment

Job Responsibility

Process goods receipt, issues, transfers and stock movements using SAP
Carry out regular stock checks and Physical Inventory processes
Manage repairable, warranty and safety-critical stock
Ensure accurate storage, labelling and identification of all materials
Maintain clean, safe and compliant warehouse and returns areas
Support Kanban stock systems and deliver materials to point of use
Arrange transport, collections and deliveries via logistics systems
Operate forklift trucks and other handling equipment (if authorised)
Support inter-depot movements and urgent material requirements
Provide administrative support including reports, emails, documentation and audits

Fulltime

Multilingual Customer Service Specialist

Black Swans Exist is supporting a growing international medtech company in the s...

Location

Germany , Hamburg

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Fluency in German and English is required
Fluency in one or more additional Northern European languages is highly attractive, particularly Dutch, Danish, Swedish, or Norwegian
Previous experience from customer service, order handling, sales support, administration, or a similar customer-facing role
Strong verbal and written communication skills
Good general IT skills, including Microsoft Outlook, Word, Excel, browsers, and Windows-based systems
Experience with ERP and/or CRM systems is an advantage
Ability to work from the Hamburg area
Availability for standard office hours, with flexibility when business needs require it

Job Responsibility

Acting as a primary contact for customers, partners, users/patients, and field representatives across Northern Europe
Handling customer inquiries by phone and email in a professional, empathetic, and service-oriented manner
Supporting customers with routine and more complex questions related to products, orders, deliveries, repairs, claims, and service processes
Managing inbound orders from receipt to correct processing and release
Handling invoices, administrative documentation, and related coordination with internal stakeholders
Supporting returns, warranty matters, repairs, rental equipment, loss and damage claims, and other service-related processes
Providing first-line technical support after relevant training
Working closely with country sales managers and field-based colleagues to support customers and commercial activities
Maintaining and updating customer records, pricing information, warranty registrations, and relevant customer data
Supporting outbound activities, mailings, product updates, and renewal-related initiatives in collaboration with sales

What we offer

German benefits package including pension contribution, local transport contribution, JobRad/bike leasing support, and access to corporate benefit discounts
Possibility of occasional home office after onboarding and training

Fulltime

Parts Coordinator

Location

Canada , Ancaster

Salary:

28.00 - 32.00 CAD / Hour

Randstad

Expiration Date

Until further notice

Requirements

Minimum of 2 years of success in parts sales, technical sales, or customer service representatives
Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings
Absolute capability to read, interpret, and research from technical assembly and part drawings
Proficiency in Microsoft Office (Word, Outlook, Excel)
Prior experience with manufacturing ERP systems is preferred, though full on-the-job training is provided
Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de-escalate customer concerns
Exceptional attention to detail, strong time-management skills, and a reliable track record
There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse

Job Responsibility

Order Processing & Data Entry: Input high-volume customer order information and requests into our user-friendly, Excel-based ERP system, handling fewer than 100 orders per week
Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients
provide quotes, verify part availability, and specify delivery timelines (no cold calling required)
Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models
Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes
Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator)
strictly manage the backend documentation for large warranty returns
Cross-Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings

What we offer

Full time - Permanent role
A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews
Enjoy an early start to your weekends with a unique manufacturing-based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM
Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months
Free parking at a brand-new facility located in a transit-accessible Ancaster business park

Fulltime

Customer Service Lead

We are looking for a Customer Service Lead to guide daily support operations for...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or at least 4 years of relevant experience in customer service, call center leadership, or a related function
Demonstrated ability to lead teams in a fast-paced service environment while managing overlapping priorities and deadlines
Strong verbal and written communication skills, with confidence handling difficult customer interactions and escalations
Comfort working across multiple systems at once, including call center platforms, business applications, and Microsoft Office tools
Ability to interpret service data and performance metrics to support process improvement and team development
Solid problem-solving, conflict-resolution, and organizational skills with close attention to accuracy and detail
Flexibility to collaborate closely with others, take initiative independently, and work occasional evening or weekend hours when needed

Job Responsibility

Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results
Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels
Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team
Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency
Track service metrics and queue performance, using data to identify trends and support achievement of service targets
Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards
Help document and refine department processes, including standard operating procedures and other service workflows
Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up
Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Service Administrator

We are looking for a Service Administrator to join a customer-focused team in Du...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
an associate degree in administration, electrical, electronics, or a related field is preferred
At least 1 year of experience in customer service, service administration, call center support, or a similar role
Strong customer support skills with the ability to manage inquiries, complaints, and follow-up communication professionally
Proficiency with Microsoft Office, especially Excel, and comfort working across multiple browser-based systems
Experience with email correspondence, order processing, and general clerical or administrative tasks
Familiarity with SAP or similar enterprise systems is preferred
Ability to troubleshoot service-related issues, including connectivity concerns, while maintaining accuracy and organization

Job Responsibility

Assist customers by answering questions about products, services, and service-related procedures through phone and email support
Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner
Review warranty-related requests and determine the appropriate next steps for claim handling and resolution
Provide updates to customers and service providers regarding open service cases and follow through until completion
Create and manage return authorization requests for defective items and coordinate the related administrative steps
Enter and process orders for chargeable service work, while also preparing purchase orders for outside vendors as needed
Examine invoices and supporting documentation to address discrepancies, service questions, and related follow-up items
Assist with internal administrative activities, including vendor onboarding support and general operational coordination
Offer guidance to less experienced team members when needed and contribute ideas that improve efficiency and service quality
Remain available for incoming customer calls and complete additional administrative assignments as business needs require

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Service Administrator

We are seeking a detail-oriented and customer-focused Service Administrator to j...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Associate degree in administration, electrical, electronics, or a related field preferred
Proficiency in Microsoft Office, especially Excel
Experience with SAP preferred
Strong clerical and administrative skills
Excellent customer service and communication abilities
Strong organizational skills and attention to detail
Experience 1+ years of relevant experience required.

Job Responsibility

Assist customers by providing product and service information
Handle customer inquiries and complaints in a detail oriented and timely manner
Evaluate and process warranty-related claims and inquiries
Communicate with customers and service shops regarding the status of open cases
Process return material authorizations (RMAs) for defective products
Receive and process orders for billable services
Process purchase orders for third-party suppliers
Review invoices and respond to related inquiries
Support and resolve tasks tied to internal processes
Assist with the setup and management of new vendors

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

Customer Support Advisor

Company specialized in the design and manufacture of digital products for the he...

Location

Spain , Madrid

Salary:

Not provided

Bo Growth

Expiration Date

Until further notice

Requirements

Experience in a customer-facing, support, or service-oriented role
Experience working with CRM systems (HubSpot or similar)
Fluent using Microsoft Excel (data entry, data quality, basic analysis)
Familiarity with technical support processes, configuration workflows, or operational systems (training provided where needed)
Strong organisational skills, with the ability to prioritise, multitask, and manage a varied workload
Excellent written and verbal communication skills and client-oriented ability
Fluent English (C1 level or equivalent).

Job Responsibility

Provide first-line technical support for customers: Log, manage, and track customer tickets and actions via phone and email using the company's systems and CRM (e.g. HubSpot)
Coordinate and document the customer onboarding process
Keep customers informed of progress, resolutions, and next steps in a clear, respectful, and accessible manner
Monitor customer health, onboarding trackers, and service indicators, escalating risks where appropriate
Follow established processes for logging, escalating, and resolving issues, while proactively identifying opportunities for improvement
Maintain accurate, auditable records across CRM systems, cloud portals, and internal databases
Support configuration activities, firmware updates, fleet changes, and ongoing configuration documentation
Collate technical information (e.g. logs, device data) to support investigations, warranty returns, and issue resolution
Collaborate closely with internal teams (Technical, Operations, Product, Sales) to ensure customer needs are fully met and create and maintain clear, accessible documentation and guidance for customers and internal teams
Support the Managing and Sales Directors with administrative and coordination tasks.

What we offer

An opportunity to join a company that is breaking into new markets
An opportunity for career advancement to higher-level roles
Working with international teams
Be part of a close-knit company with a strong social culture.

Fulltime

Select Country

Warranty & Returns Administrator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?