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Warranty & Returns Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , Poole

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

We’re looking for a detail oriented Administrator to manage customer enquiries about parts that don’t meet requirements, via phone, email and eBay messages. You’ll take ownership of cases, work closely with our warehouse team and help identify trends to improve our service. If you’re organised, a strong communicator and enjoy juggling multiple tasks whilst keeping the customer at the heart of everything you do, this could be a great role for you.

Job Responsibility:

  • Full ownership, including logging, investigating, and agreeing resolution to all product related returns
  • Relationship management of customers, third parties and key stakeholders
  • Identify issues and opportunities within the user journey
  • Ability to identify and escalate any themes or trends, working closely with our Warehouse and Technical team
  • Negotiation skills for refund requests
  • Demonstrate a trusted customer experience with ability to remain calm with strong listening skills to understand and fulfil customer needs
  • Source suitable replacement parts and complete associated paperwork efficiently and in a timely manner
  • Taking ownership of dealing with day-to-day issues- backorders, concerns, shipping issues, booking in, stuck orders
  • Effectively communicate with other departments, relaying information, requesting updates on orders and active cases to ensure a smooth process

Requirements:

  • Strong customer focus with experience building and maintaining relationships
  • Previous experience in high-volume e-commerce returns essential
  • Confident administration skills with internal and client liaison experience
  • Excellent written and verbal communication skills
  • Positive, adaptable, and able to work independently
  • High attention to detail and strong Excel skills

Nice to have:

  • Knowledge of vehicle parts/mechanics and eBay systems desirable
  • Experience with warehouse systems advantageous
What we offer:
  • Discounted fuel and staff discount on parts from day one
  • Health Cash Plan with Health Shield
  • Critical Illness Cover
  • Death in Service Benefit
  • Family Day & Community Volunteer Day
  • 28 days holiday per year and extra holiday after 3 years’ service
  • Increased pension contribution after 5 years

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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