Warranty Coordinator Job at Robert Half (Grand Prairie)

Tecnico de Garantías

Location

Mexico , Guadalupe

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

Years of Relevant Experience: 3<5 yrs
Education Background: Bachelor's Degree
Languages : English – Customer language
Automotive experience preferable

Job Responsibility

Review warranty charge backs
Create yearly warranty performance metric
Coordinate customer Warranty returns analysis
Monthly data preparations Targets vs. actual
Coordinate internal warranty meetings
Create and follow up Warranty action list
Translate and categories customer warranty claims for internal use
Prepare customer Warranty trends for Aptiv quality management
Coordinate 8D reports/ 1-pager reports
Collect and analyze customer repair data

Fulltime

Customer Care Co-ordinator

Customer Care Co-ordinator role in Northampton, temporary contract with immediat...

Location

United Kingdom , Northampton

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Job Responsibility

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Fulltime

Warranty Coordinator

Join a top employer and advance your career. Aplin has partnered with a company ...

Location

Canada , Winnipeg

Salary:

55000.00 - 60000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Outstanding customer service skills with a high degree of curiosity and problem-solving ability
Exceptional communication and listening skills
Strong attention to detail and organizational skills
Ability to manage multiple tasks, handle stress effectively, and resolve conflicts diplomatically
Tech-savvy, with the ability to navigate relevant software and systems efficiently
Capable of working well within a team and independently

Job Responsibility

Handle incoming service calls, demonstrating a genuine curiosity to understand the root of each issue
Schedule service, warranty calls, and installations as needed, aligning technician certifications with site requirements
Carefully review and approve technician timesheets for accuracy before processing
Coordinate certifications and book training sessions for technicians as necessary
Open and complete work orders, sourcing necessary materials and equipment
Obtain PO or credit card information from customers prior to dispatching technicians
Ensure all necessary paperwork is distributed to technicians, parts departments, and warehouse staff
Maintain communication with customers and technicians, providing timely updates on service status
Review field paperwork and complete entry of parts and job notes into open work orders
Other operational responsibilities as assigned by the Field Operations Manager

Fulltime

Customer Quality Engineer

Support customers for all Quality related issues. Communicate questions from the...

Location

Hungary , Tatabanya

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

Engineer or Bachelor / Master Diploma in Engineering or Quality Management
3-5 years of relevant experience in Industry area / Automotive Quality
Experience in Customer cooperation / OEM
Advanced knowledge of quality tools such as: APQP, PPAP, FMEA, SPC, MSA, AIAG&VDA standards and Customer Specific Requirements
Proficiency in problem solving tools (3L5Why, 8D, Ishikawa, FTA)
Interpersonal skills: confident, communicative, evidence and risk based decision thinking, well time management and team worker
Fluent English
Proficiency in professional business presentations
Willingness to travelling
Ability to work with people from different departments / countries

Job Responsibility

Support customers for all Quality related issues
Communicate questions from the customer into the appropriate channels within Aptiv organization
Adapt a quality awareness to everyone who can affect the quality of our products/ process or system.
Work with fast response, preventive actions & continuous improvements Support New Model launch milestone activities related to Quality deliverable including Lesson learned ( prevention)
Assure compliance to APTIV Regulations & Policies Support warranty related issues.
Quality product & process audit at customer site and Aptiv plant.
Collect and analyze problems together with the Customer and take fast actions to solve problems and avoid a line disturbance due to quality reasons. Initiate communication and (if needed) meetings of involved parties to inform and define necessary actions. Initiate the containment activities (sort/rework) at customer with clear instructions from Aptiv Plant or product engineering.
Perform a risk assessment & feasibility study for reworks activities in sils & at Customer production lines.
Coordinate Quality Improvements activities at customer & verify the effectiveness of solutions with solid breakpoints.
Record, Report and Follow-up the facts & figures to share with the customers through appropriate problem solving tools

What we offer

Competitive compensation package
Learning, professional growth and development in a world recognized international environment
Access to internal & external training
Recognition for innovation and excellence.
Opportunities to give back to the community
Meaningful work that makes a difference in the world
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value
we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Fulltime

Quality Engineer

Responsible for ensuring customer satisfaction by managing and resolving escalat...

Location

United States , Troy

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent experience)
Minimum of 5 years of experience in a customer-facing quality role, within the automotive industry with OEMs and Tier 1
Experience with warranty systems of the vehicle OEMs (Ford, GM, STLA, Nissan, BMW, Tesla etc.) is required
Strong knowledge of quality management systems (IATF 16949, ISO 9001) and customer-specific requirements
Proven experience in managing customer relationships and resolving warranty issues while striving for warranty costs reduction
Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions
Critical thinking and data analysis skills
Strong communication, interpersonal, and negotiation skills to effectively interface with customers and internal teams, achieving the desired goals
Ability to prioritize tasks, manage multiple requirements, and deliver results in a fast-paced environment
Proficiency in quality-related software and tools (e.g., Minitab, statistical analysis software) and Microsoft Office Suite (Excel, PowerPoint, Word)

Job Responsibility

Serve as the senior point of contact for customer quality and warranty concerns, ensuring prompt response and resolution of issues
Be proficient and/or learn all customer portals and warranty procedures
Monitor and report customer quality and warranty performance metrics (e.g., PPM, customer scorecards, IPTV) and drive continuous improvement initiatives to meet and exceed customer expectations
Review warranty claims per customers' requirements to identify problems
Coordinate warranty returns and testing
Lead/participate in root cause analysis using problem solving tools
Oversee the preparation and submission of customer-required documentation, including 8D reports, and other quality deliverables
Work with engineering teams to define and implement design and/or manufacturing changes to fix quality and/or warranty issues
Provide technical support and guidance on warranty-related matters to internal teams and customers
Maintain accurate records of warranty claims, investigations, and resolutions

Fulltime

Customer Service Manager

This contract to permanent position offers an opportunity to lead a collaborativ...

Location

United States , Rolling Meadows

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven ability to lead and manage a customer service team while fostering a positive and performance-driven environment
Strong collaboration skills with the ability to engage respectfully across teams and partners
Excellent organizational skills and attention to detail, with a knack for managing multiple priorities effectively
Demonstrated business acumen and analytical abilities to interpret and present data-driven insights
Experience implementing new systems, processes, or workflows to improve operational efficiency
Exceptional verbal and written communication skills to convey ideas clearly and professionally
Bachelor’s degree in Business, Communications, or a related field, or equivalent experience
Proficiency in CRM platforms, including Salesforce, with a background in customer account management and dispatch systems

Job Responsibility

Provide hands-on leadership to create a structured, supportive, and collaborative team culture focused on enhancing the customer experience
Supervise and develop a team of Customer Service Representatives and Parts & Shipping staff, ensuring accountability and effective teamwork
Oversee daily operations such as case management, workload distribution, and staff scheduling to maintain optimal service levels
Manage the entire Parts and Shipping function, including order processing, inventory coordination, fulfillment workflows, and warranty-related shipments
Drive process improvement initiatives to optimize order accuracy, shipping coordination, and customer satisfaction
Develop and maintain accurate standard operating procedures (SOPs) and training materials to ensure consistency across the team
Monitor and analyze performance metrics related to call handling, case resolution, and customer satisfaction scores to identify areas for improvement
Prepare and deliver reports on department performance, customer inquiries, and emerging trends to senior leadership
Collaborate with cross-functional teams to resolve customer issues, streamline processes, and support business growth
Lead training programs for new team members and existing staff, including onboarding, refresher courses, and job shadowing to enhance service quality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Materials Controller

Our client is a prominent railway infrastructure company committed to excellence...

Location

United Kingdom , Goole

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Experienced in stock control and inventory management
Detailed knowledge of materials, stores management procedures and warranty processes
Good knowledge of IT systems / software
Good organisational skills

Job Responsibility

Warranty Management: Deliver the warranty returns administration process to ensure the timely return of warranty failed products, including the coordination with the respective fleets for ongoing claim management and resolution
Inventory Management: Deliver the order book and prioritisation for replenishment and repairable parts to ensure delivery is in compliance with planning and optimised inventory levels, including the supply of parts for un-scheduled (UVS) requirements
Effective and proactive liaison at all levels to ensure the supply priorities of the main inventory, each fleet / contract is fully understood on a routine basis
Process: Deliver operational process in relation to key supply chain activity and flow of materials
Continuous development of cross functional and departmental processes in relation to responsible activity
Monitor compliance to meet internal control procedure and take appropriate corrective action as necessary to achieve consistent process across the business
Deliver the returns and rejections of product directly with suppliers’ to minimize commercial risk and liability
Materials Planning: Coordinate and control the materials planning and forecasting process between the respective fleets and our inventory specialist to ensure optimised inventory levels are achieved
Customer Relationships: Collaboration with internal/ external customer to meet current needs and explore opportunities for mutual benefit
Develop a relationship with the customer that provides a stable foundation for future business opportunities

New

Field Warranty Coordinator

The Field Warranty Manager primary responsibility, is to make sure that all GM d...

Location

Mexico , Toluca

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Education: preferrable in Engineering or Administration
Software: Office
Valid driver’s license
Experience: Willingness to travel and/or relocate
Statistical knowledge and data interpretation
Analytical ability to deal with complex problems
Good oral and written communication skills and time management
Very good interpersonal skills to work with others, both within and outside the organization
Comfortable speaking to groups, dealer operators and fixed operations management team
Filed experience with dealers

Job Responsibility

Analyze dealership historical warranty cost performance
In most cases, work will be conducted at the dealership physical operating location
Review all dealership service department processes including technician, service advisor and warranty administrator training
Support Earnings Before Interest and Tax (EBIT) initiatives for Customer Care and Aftersales (CCA) through warranty cost reduction efforts
Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
Performs other related duties as assigned

Fulltime

Warranty Coordinator

Robert Half

Location:
United States , Grand Prairie

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 02, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Category:
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Contract Type:
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Job Posted:
January 02, 2026