Warranty Coordinator

• Aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work
• Provide customers with a positive, memorable experience
• Answer inbound calls
• Respond to emails
• Call back on commitments made to the customer
• Follow up on voice messages
• Live Chat
• Respond to warranty request messages from website/Cognito forms
• Handle all conflict resolution of warranty
• Accurately complete and examine paper and online forms required to schedule an Evaluator in CRM system
• Review the customer’s location including contracts, engineering reports, plumbing tests etc
• Coordinate with Drafters on consolidating historical data and requesting clean maps

• Preferred internal promotion position
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to handle confidential information in a discreet, professional manner
• Customer service skills
• Proficient with Office 365 products, especially Microsoft Excel and Word
• Data entry and general math skills
• Strict attention to detail and accuracy is imperative
• Excellent organizational and analytical skills
• Ability to be an effective team member and display initiative
• Strong written and verbal communication skills
• Bilingual a plus, but not required

Bilingual

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan
• Access to top jobs, competitive compensation and benefits
• Free online training