Warranty Coordinator Job at Aplin (Winnipeg)

Customer Care Co-ordinator

Customer Care Co-ordinator role in Northampton, temporary contract with immediat...

Location

United Kingdom , Northampton

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Job Responsibility

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Fulltime

Customer Service Manager

This contract to permanent position offers an opportunity to lead a collaborativ...

Location

United States , Rolling Meadows

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven ability to lead and manage a customer service team while fostering a positive and performance-driven environment
Strong collaboration skills with the ability to engage respectfully across teams and partners
Excellent organizational skills and attention to detail, with a knack for managing multiple priorities effectively
Demonstrated business acumen and analytical abilities to interpret and present data-driven insights
Experience implementing new systems, processes, or workflows to improve operational efficiency
Exceptional verbal and written communication skills to convey ideas clearly and professionally
Bachelor’s degree in Business, Communications, or a related field, or equivalent experience
Proficiency in CRM platforms, including Salesforce, with a background in customer account management and dispatch systems

Job Responsibility

Provide hands-on leadership to create a structured, supportive, and collaborative team culture focused on enhancing the customer experience
Supervise and develop a team of Customer Service Representatives and Parts & Shipping staff, ensuring accountability and effective teamwork
Oversee daily operations such as case management, workload distribution, and staff scheduling to maintain optimal service levels
Manage the entire Parts and Shipping function, including order processing, inventory coordination, fulfillment workflows, and warranty-related shipments
Drive process improvement initiatives to optimize order accuracy, shipping coordination, and customer satisfaction
Develop and maintain accurate standard operating procedures (SOPs) and training materials to ensure consistency across the team
Monitor and analyze performance metrics related to call handling, case resolution, and customer satisfaction scores to identify areas for improvement
Prepare and deliver reports on department performance, customer inquiries, and emerging trends to senior leadership
Collaborate with cross-functional teams to resolve customer issues, streamline processes, and support business growth
Lead training programs for new team members and existing staff, including onboarding, refresher courses, and job shadowing to enhance service quality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Warranty Coordinator

The main responsibility of this position is to aid customers requesting foundati...

Location

United States , Grand Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Preferred internal promotion position
Ability to prioritize and multi-task in a fast-paced environment
Ability to handle confidential information in a discreet, professional manner
Customer service skills
Proficient with Office 365 products, especially Microsoft Excel and Word
Data entry and general math skills
Strict attention to detail and accuracy is imperative
Excellent organizational and analytical skills
Ability to be an effective team member and display initiative
Strong written and verbal communication skills

Job Responsibility

Aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work
Provide customers with a positive, memorable experience
Answer inbound calls
Respond to emails
Call back on commitments made to the customer
Follow up on voice messages
Live Chat
Respond to warranty request messages from website/Cognito forms
Handle all conflict resolution of warranty
Accurately complete and examine paper and online forms required to schedule an Evaluator in CRM system

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Materials Controller

Our client is a prominent railway infrastructure company committed to excellence...

Location

United Kingdom , Goole

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Experienced in stock control and inventory management
Detailed knowledge of materials, stores management procedures and warranty processes
Good knowledge of IT systems / software
Good organisational skills

Job Responsibility

Warranty Management: Deliver the warranty returns administration process to ensure the timely return of warranty failed products, including the coordination with the respective fleets for ongoing claim management and resolution
Inventory Management: Deliver the order book and prioritisation for replenishment and repairable parts to ensure delivery is in compliance with planning and optimised inventory levels, including the supply of parts for un-scheduled (UVS) requirements
Effective and proactive liaison at all levels to ensure the supply priorities of the main inventory, each fleet / contract is fully understood on a routine basis
Process: Deliver operational process in relation to key supply chain activity and flow of materials
Continuous development of cross functional and departmental processes in relation to responsible activity
Monitor compliance to meet internal control procedure and take appropriate corrective action as necessary to achieve consistent process across the business
Deliver the returns and rejections of product directly with suppliers’ to minimize commercial risk and liability
Materials Planning: Coordinate and control the materials planning and forecasting process between the respective fleets and our inventory specialist to ensure optimised inventory levels are achieved
Customer Relationships: Collaboration with internal/ external customer to meet current needs and explore opportunities for mutual benefit
Develop a relationship with the customer that provides a stable foundation for future business opportunities

IT Technician

Location

United States , Dothan

Salary:

Not provided

RealTime (AL)

Expiration Date

Until further notice

Requirements

At least 2 years’ full-time experience supporting and implementing networked computer systems in a business environment
Excellent Customer Service focus, communications skills via phone, email and in person
Ability to work alone and in a team environment
Excellent analytical and troubleshooting skills
Ability to deal with frustrated callers on occasion
Demonstrated ability to quickly learn new applications, systems and requirements
Understanding of call flow process, call handling, call priorities and service level agreements
Maintain and update documentation of issues, applications and systems as these occur
Knowledge of Windows based server and desktop operating systems
Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems

Job Responsibility

Answer support requests that come in via phone calls, emails and the help desk system
Perform level 1 and 2 resolutions in support of customer networked environments
Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments
Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities
Work effectively alone and with the team
Respond to scheduled client issues promptly
Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed
Collaborate with colleagues and other resources in support of complex issues
Manage and update various client/server applications, escalate to vendor support as necessary
Coordinate warranty hardware repairs with vendors

What we offer

Chick-Fil-A Fridays
Family outings
Work/life balance

Fulltime

Project Manager

A Project Manager is responsible for all aspects of a project. The Project Manag...

Location

United States , Stockton

Salary:

68000.00 - 72000.00 USD / Year

Associa

Expiration Date

Until further notice

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of general office equipment (copier, fax, phone systems, etc.)
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Project management at a proficient level, with a strong ability to multitask
Self-motivated, proactive, detail oriented and a team player
Interpretation and completion of verbal and/or written instructions at a proficient level
Time management and time critical prioritization skills

Job Responsibility

Assign responsibilities and identify key people for information transfer
Monitor, adjust the schedule, and summarize project progress
Provide documentation and closure of project, including permits and warranties
Coordinate and complete projects,setting deadlines, and summarizing responsibilities
Identify risks, mitigation plans, technical review, and budget strategies
Other duties as assigned

What we offer

medical, dental, and vision insurance
401k
disability insurance
support with wellness and development initiatives

Fulltime

IT Support Specialist

We are seeking a motivated IT Support Level 1 professional to join our client's ...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Some hands-on experience with Microsoft Azure (e.g., user management, troubleshooting)
Familiarity with Microsoft Autopilot for seamless device provisioning
Experience supporting Lenovo hardware, including basic troubleshooting
Working knowledge of Microsoft Teams, Office 365, and general Microsoft productivity applications
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal abilities

Job Responsibility

Serve as the first point of contact for IT support requests, troubleshooting issues related to hardware, software, and connectivity
Deploy and configure devices using Microsoft Autopilot, ensuring a smooth and consistent onboarding experience for end-users
Assist with user and device management in Azure AD, including basic administration and supporting cloud-based workflows
Support and maintain Lenovo laptops and desktops, including hardware diagnostics and warranty coordination
Provide day-to-day support for the Microsoft Stack, with a focus on Microsoft Teams, Office 365, and related collaboration tools
Document incidents, resolutions, and work performed in the ticketing system
Deliver excellent customer service, escalating complex issues to higher support tiers when required
Participate in routine IT operational tasks, such as inventory management and software installations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician II

We are looking for a skilled Desktop Support Technician II to join our team in I...

Location

United States , Irving

Salary:

25.00 - 30.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues
Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments
Basic understanding of network connectivity and infrastructure
Ability to learn and utilize company-specific applications and technologies effectively
General knowledge of business processes, allowing prioritization of critical user areas or applications
Strong communication skills to manage client interactions, especially during stressful or unclear situations
Familiarity with PC desktops, workstations, Active Directory, and Windows 10
Experience with desktop imaging and hardware troubleshooting

Job Responsibility

Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation
Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests
Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors
Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue
Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements
Assist with facility moves and ensure all equipment is set up correctly under supervision
Ensure compliance with company policies and regulations, escalating concerns when necessary
Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently
Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues
Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Warranty Coordinator

Aplin

Location:
Canada , Winnipeg

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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Warranty Coordinator

Aplin

Location:Canada , Winnipeg

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

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Job Posted:
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