Warranty Coordinator

• Supports clients, coworkers, and vendors to achieve seamless solutions for product issues
• Handles troubleshooting any concerns and processing claims for replacements or fixes
• Handles high volume inbound calls
• Provides excellent customer service
• Actively supports Account Executives in maintaining the strength of established external relationships

• Proven experience in customer service or call center environments
• Strong proficiency in email correspondence and phone communication
• Ability to troubleshoot and resolve connectivity or product-related issues
• Excellent organizational skills to manage high volumes of claims and inquiries
• Ability to work collaboratively with internal teams and external vendors
• Detail-oriented mindset to accurately document and track resolutions
• Commitment to delivering a positive and seamless customer experience
• Familiarity with office furniture and supplies is a plus

Familiarity with office furniture and supplies

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan