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Warranty Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Owings Mills

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

An independent office furniture and supplies dealer in Owings Mills is seeking a Warranty Coordinator to join their team. The Warranty Coordinator position supports clients, coworkers, and vendors to achieve seamless solutions for product issues. This role will handle troubleshooting any concerns and processing claims for replacements or fixes, handling high volume inbound calls, and providing excellent customer service.

Job Responsibility:

  • Supports clients, coworkers, and vendors to achieve seamless solutions for product issues
  • Handles troubleshooting any concerns and processing claims for replacements or fixes
  • Handles high volume inbound calls
  • Provides excellent customer service
  • Actively supports Account Executives in maintaining the strength of established external relationships

Requirements:

  • Proven experience in customer service or call center environments
  • Strong proficiency in email correspondence and phone communication
  • Ability to troubleshoot and resolve connectivity or product-related issues
  • Excellent organizational skills to manage high volumes of claims and inquiries
  • Ability to work collaboratively with internal teams and external vendors
  • Detail-oriented mindset to accurately document and track resolutions
  • Commitment to delivering a positive and seamless customer experience
  • Familiarity with office furniture and supplies is a plus

Nice to have:

Familiarity with office furniture and supplies

What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
October 31, 2025

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