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Warranty Coordinator

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Aplin

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Location:
Canada , Regina

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 CAD / Year
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Job Description:

This role requires a high level of patience, a knack for coordination, and a smart, inquisitive approach to problem-solving. Your skill in uncovering key details on service calls helps avoid unnecessary follow-ups, keeping clients happy and technicians on their toes. If you’re proactive, unafraid to ask the right questions, and enjoy working in a dynamic, detail-driven environment, this opportunity could be the perfect fit.

Job Responsibility:

  • Handle incoming service calls, demonstrating a genuine curiosity to understand the root of each issue
  • Schedule service, warranty calls, and installations as needed, aligning technician certifications with site requirements
  • Carefully review and approve technician timesheets for accuracy before processing
  • Coordinate certifications and book training sessions for technicians as necessary
  • Open and complete work orders, sourcing necessary materials and equipment
  • Obtain PO or credit card information from customers prior to dispatching technicians
  • Ensure all necessary paperwork is distributed to technicians, parts departments, and warehouse staff
  • Maintain communication with customers and technicians, providing timely updates on service status
  • Review field paperwork and complete entry of parts and job notes into open work orders
  • Other operational responsibilities as assigned by the Field Operations Manager

Requirements:

  • Outstanding customer service skills with a high degree of curiosity and problem-solving ability
  • Exceptional communication and listening skills
  • Strong attention to detail and organizational skills
  • Ability to manage multiple tasks, handle stress effectively, and resolve conflicts diplomatically
  • Tech-savvy, with the ability to navigate relevant software and systems efficiently
  • Capable of working well within a team and independently

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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