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We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership. In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
Job Responsibility:
Submitting claims using technicians’ reports in line with manufacturer guidelines
Negotiating with warranty providers and manufacturers to secure rightful reimbursements
Preparing invoices for internal preparation work, job card management, filing and other admin duties
Following up outstanding warranty invoices to drive recovery rates
Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
Promoting best practice across our regional network to ensure optimal claim success
Requirements:
A proven track record as a Warranty Controller or Senior Service Advisor
Confidence in handling warranty disputes with professionalism and fairness
Excellent communication skills (face-to-face, phone, email, live chat)
Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
The ability to handle sensitive cases with discretion and accuracy
A self-motivated and organised approach, with the ability to prioritise effectively
What we offer:
Bonus
25 days annual leave plus Bank Holidays (pro rata)