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Warranty Controller

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360 Resourcing Solutions

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Location:
United Kingdom , Bolton

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Contract Type:
Not provided

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Salary:

15288.00 GBP / Year

Job Description:

We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership. In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

Job Responsibility:

  • Submitting claims using technicians’ reports in line with manufacturer guidelines
  • Negotiating with warranty providers and manufacturers to secure rightful reimbursements
  • Preparing invoices for internal preparation work, job card management, filing and other admin duties
  • Following up outstanding warranty invoices to drive recovery rates
  • Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
  • Promoting best practice across our regional network to ensure optimal claim success

Requirements:

  • A proven track record as a Warranty Controller or Senior Service Advisor
  • Confidence in handling warranty disputes with professionalism and fairness
  • Excellent communication skills (face-to-face, phone, email, live chat)
  • Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
  • Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
  • The ability to handle sensitive cases with discretion and accuracy
  • A self-motivated and organised approach, with the ability to prioritise effectively
What we offer:
  • Bonus
  • 25 days annual leave plus Bank Holidays (pro rata)
  • Pension scheme with life assurance
  • Holiday buy / sell scheme
  • Enhanced maternity / paternity leave
  • Gym membership discount
  • Cycle-to-work scheme
  • Discounts on company products and services
  • Manufacturer training

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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