Warranty Claim Assessor

Review warranty documentation for the purpose of validating dealer warranty claims. Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims. Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor. Track status of a claim under review from submission through completion. Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service. Escalate unresolved issues to manager. Track claim payment system for potential issues and review by Client’s claim systems team. Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network. Validation of requests for repairs by the dealer network. On-site at customer offices close to Jacksonville, FL airport.