Warranty Claim Assessor Job at Chat3D (Southfield)

Job Description

Review warranty documentation for the purpose of validating dealer warranty claims. Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims. Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor. Track status of a claim under review from submission through completion. Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service. Escalate unresolved issues to manager. Track claim payment system for potential issues and review by Client’s claim systems team. Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network. Validation of requests for repairs by the dealer network. On-site at customer offices close to Jacksonville, FL airport.

Job Responsibility

Review warranty documentation for the purpose of validating dealer warranty claims
Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
Track status of a claim under review from submission through completion
Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
Escalate unresolved issues to manager
Track claim payment system for potential issues and review by Client’s claim systems team
Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
Validation of requests for repairs by the dealer network

Requirements

Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
ASE certification current is preferred
Working experience with automotive dealership operations processes or similar business is preferred
Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
High school diploma or General Equivalency Diploma (GED) is required
Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
Full professional proficiency in English is required
Minimum professional proficiency in Spanish is preferred
Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
Job requires analyzing information and using logic to address work-related issues and problems

Nice to have

ASE certification current
Minimum professional proficiency in Spanish

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