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Warranty Claim Assessor

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Chat3D

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Location:
United States , Southfield

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Review warranty documentation for the purpose of validating dealer warranty claims. Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims. Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor. Track status of a claim under review from submission through completion. Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service. Escalate unresolved issues to manager. Track claim payment system for potential issues and review by Client’s claim systems team. Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network. Validation of requests for repairs by the dealer network. On-site at customer offices close to Jacksonville, FL airport.

Job Responsibility:

  • Review warranty documentation for the purpose of validating dealer warranty claims
  • Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
  • Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
  • Track status of a claim under review from submission through completion
  • Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
  • Escalate unresolved issues to manager
  • Track claim payment system for potential issues and review by Client’s claim systems team
  • Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
  • Validation of requests for repairs by the dealer network

Requirements:

  • Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred
  • ASE certification current is preferred
  • Working experience with automotive dealership operations processes or similar business is preferred
  • Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred
  • High school diploma or General Equivalency Diploma (GED) is required
  • Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required
  • Full professional proficiency in English is required
  • Minimum professional proficiency in Spanish is preferred
  • Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
  • Job requires analyzing information and using logic to address work-related issues and problems

Nice to have:

  • ASE certification current
  • Minimum professional proficiency in Spanish

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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