Warranty administrator

• Reviews and manages warranty claims, including estimating non-warranty parts and labor and determining a reasonable cost for billing non-warranty work
• captures fixed rates and processes warranty claims for covered and partially covered repairs
• Communicates regularly with supplier representatives or service centers to determine what repairs are covered by warranty and the best approach to take
• Shares branch issues regarding warranty repairs and new warranty information with appropriate company personnel
• Maintains parts warranty records and ensures that supplier procedures for using used parts are consistently followed
• routes warranty returns to appropriate suppliers
• Accepts cash payments from customers and contacts account holders for purchase order numbers as required
• Analyzes claims and submissions for accuracy, consistency of application and trends, and takes action/recommends as required
• Manages warranty claim reports to ensure payment defaults are resolved and handled effectively
• Ensures accurate record keeping and accounting of warranty programs by reviewing and monitoring claims and submissions to the branch
• provides monthly statistical reports to the Service Manager

• Fluently Bilingual in English and French (written and spoken)
• Two years of relevant work experience
• Experience in parts supplier activities, procurement and parts quotation generation
• Experience working with trucks or diesel components is a must
• Microsoft Office, including Outlook, Excel, Word and PowerPoint
• Bachelor's degree
• College diploma or business certificate (an asset)
• 2-3 years' experience in a technical position in power generation or related field
• Technical knowledge of diesel mechanics and/or electricity

Previous experience in the heavy production parts industry or service sector is an asset

• Monday-Friday 8:30AM-5PM
• Bonus 1000$ per month if you hit your quotas
• 2 to 3 weeks vacation
• 100% employer paid medical and dental benefits with no waiting period for eligibility
• Pension Plan
• Company Events