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Warranty administrator

https://www.randstad.com Logo

Randstad

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Location:
Canada , Dorval

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

50000.00 - 60000.00 CAD / Year

Job Description:

The Warranty Administrator is responsible for ensuring the consistent application and administration of the company's warranty programs, in collaboration with suppliers. Manages detailed procedures in support of the program and maintains accurate records. Updates warranty information as it becomes available, including organizing and updating warranty documents, bulletins and other pertinent information.

Job Responsibility:

  • Reviews and manages warranty claims, including estimating non-warranty parts and labor and determining a reasonable cost for billing non-warranty work
  • captures fixed rates and processes warranty claims for covered and partially covered repairs
  • Communicates regularly with supplier representatives or service centers to determine what repairs are covered by warranty and the best approach to take
  • Shares branch issues regarding warranty repairs and new warranty information with appropriate company personnel
  • Maintains parts warranty records and ensures that supplier procedures for using used parts are consistently followed
  • routes warranty returns to appropriate suppliers
  • Accepts cash payments from customers and contacts account holders for purchase order numbers as required
  • Analyzes claims and submissions for accuracy, consistency of application and trends, and takes action/recommends as required
  • Manages warranty claim reports to ensure payment defaults are resolved and handled effectively
  • Ensures accurate record keeping and accounting of warranty programs by reviewing and monitoring claims and submissions to the branch
  • provides monthly statistical reports to the Service Manager

Requirements:

  • Fluently Bilingual in English and French (written and spoken)
  • Two years of relevant work experience
  • Experience in parts supplier activities, procurement and parts quotation generation
  • Experience working with trucks or diesel components is a must
  • Microsoft Office, including Outlook, Excel, Word and PowerPoint
  • Bachelor's degree
  • College diploma or business certificate (an asset)
  • 2-3 years' experience in a technical position in power generation or related field
  • Technical knowledge of diesel mechanics and/or electricity
  • proficient with Microsoft Office

Nice to have:

Previous experience in the heavy production parts industry or service sector is an asset

What we offer:
  • Monday-Friday 8:30AM-5PM
  • Bonus 1000$ per month if you hit your quotas
  • 2 to 3 weeks vacation
  • 100% employer paid medical and dental benefits with no waiting period for eligibility
  • Pension Plan
  • Company Events

Additional Information:

Job Posted:
December 23, 2025

Expiration:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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