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Warranty Administrator

dextergroup.com Logo

Dexter

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Location:
United States , Elkhart

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Warranty Administrator at our manufacturing facility located in Elkhart, IN.

Job Responsibility:

  • Answers phone calls related to warranty claims, product information, serial tag information and distributor locations
  • Validates information from submitted webform to assign warranty claims
  • Evaluates relevant information from customers to accurately adjudicate warranty claims
  • Enters, organizes, and maintains data information for all warranty related issues
  • Assists in gathering warranty database information for Quality or Engineering purposes
  • Submits warranty invoices for payment on warranty claims
  • Handles customer complaints to works toward resolution and ensures a satisfactory customer experience
  • Performs other tasks or duties as assigned

Requirements:

  • Ability to read and understand basic technical information, product specifications, or part numbers
  • Strong attention to detail and accuracy when reviewing claims and entering data
  • Solid problem-solving skills with the ability to assess issues and determine appropriate resolutions
  • Effective verbal and written communication skills to interact with customers, distributors, and internal teams
  • Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal warranty management systems
  • Ability to work in a fast-paced environment while managing multiple priorities
  • Strong organizational skills and ability to maintain accurate records
  • Team-oriented mindset with the ability to collaborate with Quality, Engineering, and Customer Service
  • High School diploma or equivalent studies
  • 1-3 Years Experience in an office or call center environment
  • Strong customer service skills
What we offer:
  • Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
  • 3% profit sharing in our Safe Harbor program
  • 401(k) Plan with company contributions
  • Opportunities for internal career development and growth

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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