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We are seeking a hands-on, people-focused Warehouse Team Leader to oversee daily operations and drive excellence within our fast-paced distribution center. This role is vital in coordinating store persons and managing key client accounts to ensure every pallet, parcel, and process meets our high standards. The Opportunity In this role, you aren’t just a supervisor; you are a leader who balances productivity with a 'safety-first' culture. You will lead a diverse team, manage complex 3PL operations, and act as a primary point of contact for clients.
Job Responsibility:
Supervise, train, and coach store persons while managing daily workloads and KPIs
Respond to client queries professionally and ensure all SLAs are met consistently
Oversee inbound/outbound activities, maintaining a maximum 2-day turnaround from receipt to putaway
Maintain 100% pallet count accuracy and oversee WMS updates (INFOR/Paperless)
Enforce safe work practices and conduct daily area inspections to ensure a gold-standard workplace
Requirements:
Minimum 3 years in a warehouse, DC, or 3PL environment with proven supervisory experience
Proficient in WMS (INFOR, Paperless, or similar) and Microsoft Office
A current Forklift Licence (LF) is highly desirable
A proactive problem-solver with strong numeracy, commercial awareness, and the ability to lead with empathy
Nice to have:
Experience with INFOR
ICS or Paperless WMS systems
Current Forklift Licence (LF) - counterbalance and/or high-reach
Experience in a 3PL / multi-client distribution environment
What we offer:
A structured induction so you are set up for success from Day 1
Direct mentoring from senior management and clear pathways for progression
We plan effectively to ensure overtime is the exception, not the norm
A respectful, inclusive environment where your voice and ideas for improvement are valued