Warehouse Team Leader, IKEA

IKEA

Location:
New Zealand, Auckland

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Warehouse Team Leader position at IKEA's first store in Aotearoa (New Zealand). The role involves leading a team of 15-20 direct reports in fulfilment operations, ensuring high goods availability and operational excellence while maintaining safety standards and compliance with IKEA's values and local regulations.

Job Responsibility:

Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure succession readiness
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy
Create co-worker quality awareness to prevent damages, drive the implementation of projects, and analyse existing workload to secure daily volume handling and meet operational excellence

Requirements:

Proven experience (3+ years) in warehouse management, preferably in distribution, big box or high-volume retail environment
Previous experience (3+ years minimum) demonstrating strong leadership skills and the initiative to coach large and diverse teams, ranging from 15 to 20 direct reports
Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment
Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading safety culture
Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow
Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance
An authentic and entrepreneurial approach to leadership with a high level of integrity
Connect with IKEA's values, lead by example, and have demonstrated ability to lead an inclusive and high performing team

What we offer:

5 weeks of Paid Annual Leave
Parental Leave Pay
24/7 access to our Employee Assistance Program for health and wellbeing support
15% discount for Co-workers
Provided Co-worker uniforms

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Warehouse Team Leader