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As a Warehouse Supervisor, you will be responsible for assisting the RDC/CSC Manager with the day-to-day operations and continual improvement of the facility and one other customer service center including performance metrics, developing talent, and sizing the organization appropriately to meet the market opportunity.
Job Responsibility:
Coordinate unload and load of route trucks including assisting with the physical aspect of the job
Conduct quality assurance inspections on caskets, simple casket repairs, processing returns and communicating with production.
Driver routing for customer service locations using routing software.
Inventory management, customer credits/backorders, and general warehouse maintenance.
Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction.
Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e., fill rates).
Responsible for the achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, petty cash, etc.
Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
Directly supervises employees and will carry supervisory responsibilities in accordance with the Company.
Assist with routine vehicle inspection and maintenance reporting files
Light travel to our other warehouse locations in the region
Other duties may be assigned
Requirements:
High school diploma or GED
Minimum of 5 years related warehouse logistics leadership experience and/or training
or equivalent combination of education and experience with an emphasis in Logistics
or Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and a minimum of two years in logistics.
Supervisory experience with 10 or more people
Strong understanding of warehouse inventory systems
Previous work with inventory management of small and large packages
Basic Leadership Skills
Experience with Order Management Software
Proficient in Microsoft Office Suite
Excellent Customer Service Skills
Positive Attitude and Team Player
Attention to safety and detail
Experience working directly with company commercial truck drivers
Experience with multi-stop driver routing and dispatch using software
Time Management Skills
Multi-tasking Skills in a fast-paced environment
Excellent Verbal and Written Communication
Nice to have:
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university
Understanding of DOT, FMCSA, and OSHA rules and regulations
Charismatic and coaching style management
Hands on experience with hiring, and employee performance reviews
Ability to boost team morale, mentor and create a positive environment
What we offer:
Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
Generous 401K Matching Program
Paid time off
Opportunities for development and advancement
Performance-based bonuses or other forms of incentive compensation