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The primary role of the Warehouse Supervisor is the hiring, termination, direction and performance of associates. The Warehouse Supervisor also oversees functional areas of the warehouse such as receiving, shipping, returns, picking, packing, checking, stocking, order filling, returns and management of the cage/vault as well as overseeing the verification and record keeping of outgoing shipments of controlled substances to customers. The warehouse may have different degrees of radio-frequency (RF) devices to be used for these tasks. The warehouse supervisor is also responsible to ensure that all safety guidelines are followed.
Job Responsibility:
Hiring, termination, direction and performance of associates
Oversee functional areas of the warehouse such as receiving, shipping, returns, picking, packing, checking, stocking, order filling, returns and management of the cage/vault
Oversee the verification and record keeping of outgoing shipments of controlled substances to customers
Ensure that all safety guidelines are followed
Directs the workflow, motivates, trains and monitors the performance of warehouse associates
Monitors work processes and makes suggestions for modifications to increase and improve productivity, efficiency and accuracy for improving costs
Supports compliance with all appropriate policies, procedures, safety rules and DEA regulations
Coaches employees to support their development in the role
Supervises the receipt of merchandise
Oversees the department staff in counting, weighing and identifying items being shipped
Oversees the department staff in filling orders, double-checking and shipping controlled substances
Maintains all records of the delivery process
Oversees the manifests of routes and departures to ensure timely delivery
May interact with customers in resolving delivery, or order filling issues
Ensures the maintenance of records documenting order-filling process
Oversees the quality of the packing
Ensures the maintenance of highly detailed records documenting incoming and outgoing controlled substances
Responsible for associates in their area of responsibility
tracks attendance, monitors performance and manages overtime
Requirements:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education
Requires 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level
Ability to establish and maintain positive working relationships with distribution center associates
foster teamwork, coach and develop employees
Must be willing to work extended hours, take part in weekend on-call rotation, as needed, to meet productivity goals and provide emergency service to customers
Must be willing to participate in physical inventory, as scheduled
Ability to communicate effectively both orally and in writing
Good negotiating skills
Good decision-making and problem-solving skills
Knowledge of warehouse operations and systems, engineered standards and regulatory compliance matters
Strong organizational skills, attention to detail, ability to meet deadlines and work in a production-driven environment
Strong analytical and mathematical skills
Knowledge of computers to operate effectively in Microsoft Office products
What we offer:
Medical, dental, and vision care
Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness
Support for working families which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs
Professional development resources
Opportunities to participate in mentorship programs, employee resource groups, volunteer activities