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The Warehouse Specialist will provide support to the Operations Staff by performing varied and specialized duties, including order allocation, shipment confirmation and customer support to Renal Care customers. They will maintain various databases which relate to operations, enter new data and ensures data integrity, reconcile all data discrepancies, and prepare all documents and physical assignments necessary for shift to perform efficiently. The work schedule is Monday-Thursday (11:30AM - 10:00PM) with opportunities for overtime depending on business needs.
Job Responsibility:
Provide support to the Operations Staff by performing varied and specialized duties
Maintain various databases which relate to operations
Enter new data and ensures data integrity
Reconcile all data discrepancies
Prepare all documents and physical assignments necessary for shift to perform efficiently
Respond to calls/inquiries from Customer Service in relation to order status and tracking numbers
Release the Customer Orders Department’s workload for the next day before end of shift
Retrieve all customer voice messages within 2 hour timeframe and respond
Track orders, release, and print customer orders daily work load
Create a carrier spreadsheet indicating customer info for all Healthcare Shared Network (HSN) orders
Maintain and update Tier I Board with key performance indicators for Customer Orders
Notify various carriers for order pickup
Prepare month-end report for department
Ship admin and other orders through the UPS stand alone system
Research service failures
Process and file Bill of ladings for the department
Place orders on back order when product is not available
Responsible for creating receipts – via packing list obtained from trailer
Create code/lot numbers from packing list & verify Holds via FCA Tracking System
Confirm trailer information via Trailer Que to access arrival date & time
Retrieve & retain all FDA & Custom Releases
Access Vendor Approval via Global Supplier Quality (GSQ) for all Vendors
Audit receipts (except Case Receipts)
Reconcile Receipts: Compare packing list to documentation obtained from warehouse assuring receipt is complete
Confirm product Expiration Date is acceptable
Problem receipt resolution
Interact with Analyst in resolving discrepancies
Prioritize inbound loads from Corporate
Assist in scheduling LTL appointments
Assist in maintaining departmental goals
Assist in any Training for Back-ups
Requirements:
Associates Degree preferred / High School or GED required
1-5 years experience in Order Management / Customer Service
Experience working with a Warehouse Management System (WMS) (Swisslog preferred)
PC skills (Microsoft Word and Excel)
Attention to detail
excellent problem solving skills
Excellent communication and interpersonal skills to interact with internal and external customers
Ability to work overtime as needed
Ability to set goals and meet commitments
What we offer:
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service