Warehouse Specialist - 2nd shift

• Provide support to the Operations Staff by performing varied and specialized duties, including order allocation, shipment confirmation and customer support to Renal Care customers
• Maintain various databases which relate to operations, enter new data and ensures data integrity, reconcile all data discrepancies, and prepare all documents and physical assignments necessary for shift to perform efficiently
• Respond to calls/inquiries from Customer Service in relation to order status and tracking numbers
• Release the Customer Orders Department’s workload for the next day before end of shift
• Retrieve all customer voice messages within 2 hour timeframe and respond
• Track orders, release, and print customer orders daily work load
• Create a carrier spreadsheet indicating customer info for all Healthcare Shared Network (HSN) orders
• Maintain and update Tier I Board with key performance indicators for Customer Orders
• Notify various carriers for order pickup
• Prepare month-end report for department
• Ship admin and other orders through the UPS stand alone system
• Research service failures
• Process and file Bill of ladings for the department
• Place orders on back order when product is not available
• Responsible for creating receipts – via packing list obtained from trailer
• Create code/lot numbers from packing list & verify Holds via FCA Tracking System
• Confirm trailer information via Trailer Que to access arrival date & time
• Retrieve & retain all FDA & Custom Releases
• Access Vendor Approval via Global Supplier Quality (GSQ) for all Vendors
• Audit receipts (except Case Receipts)
• Reconcile Receipts: Compare packing list to documentation obtained from warehouse assuring receipt is complete
• Confirm product Expiration Date is acceptable
• Problem receipt resolution
• Interact with Analyst in resolving discrepancies
• Prioritize inbound loads from Corporate
• Assist in scheduling LTL appointments
• Assist in maintaining departmental goals
• Assist in any Training for Back-ups

• Associates Degree preferred / High School or GED required
• 1-5 years experience in Order Management / Customer Service
• Experience working with a Warehouse Management System (WMS) (Swisslog preferred)
• PC skills (Microsoft Word and Excel)
• Attention to detail
• excellent problem solving skills
• Excellent communication and interpersonal skills to interact with internal and external customers
• Ability to work overtime as needed
• Ability to set goals and meet commitments

Swisslog preferred

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits