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The Warehouse Shift Manager is responsible for leading all warehouse operations on a designated shift, overseeing both inbound and outbound functions. This role includes managing a team of Supervisors, MHE drivers, and warehouse operatives to ensure safe, efficient, and accurate handling of goods. The Shift Manager is also responsible for delivering performance targets and maintaining a high standard of people management, including absence control, performance management, disciplinary investigations, and grievance handling.
Job Responsibility:
Lead a team of Supervisors and Operatives to hit key targets across goods-in, picking, packing, and dispatch
Drive a culture of safety, quality, and continuous improvement across all warehouse activities
Keep operations running smoothly through effective planning, real-time decision-making, and clear communication between shifts
Manage performance, absence, and development to build a motivated, high-performing team
Ensure compliance with Health & Safety, SOPs, and audit standards while maintaining stock integrity and customer satisfaction
Report on shift performance and contribute to operational planning and improvement initiatives
Requirements:
Significant experience in a warehouse or distribution environment in as supervisor or manager
Proven experience managing both inbound and outbound operations
Strong management skills with experience handling absence, performance, disciplinary, and grievance processes
Skilled in developing teams, coaching supervisors, and driving accountability at all levels
Solid understanding of MHE operations, warehouse WMS systems, and health & safety best practices
Ability to lead under pressure in a fast-paced environment while maintaining a focus on accuracy and quality
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