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Symbotic Logo Symbotic · Logistics

Warehouse Operations Supervisor

United States, Jackson, GA · Job Posted January 31, 2026
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Job Description

As the Operations Supervisor in our Jackson, GA facility you will own the departmental operational performance of your assigned department. You will lead teams, manage workflows, ensure safety and quality, partner with automation system owners, and serve as the bridge between facility departments and site leadership. You will report to the General Manager (or similar) and will be responsible for hitting KPIs, continuous improvement, employee development, and customer satisfaction.

Job Responsibility

  • Oversee daily departmental operations: receiving, put-away, picking/packing, shipping, returns, and/or value-added services
  • Ensure safe, compliant operations: enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions
  • Manage labor/resource planning: staffing, shift scheduling, overtime control, productivity monitoring
  • Drive performance metrics: overall equipment effectiveness (OEE), on-time shipping, inventory accuracy, order-cycle time, shrinkage, cost per unit, etc.
  • Partner with automation/technology teams: integrate robotics/AI tools into workflows, monitor system uptime, troubleshoot operational issues
  • Lead continuous improvement initiatives: identify waste, implement lean practices, standardize work, conduct root-cause analysis
  • Develop, coach and mentor leads and team members: set goals, conduct performance reviews, foster engagement and retention
  • Collaborate cross-functionally: maintenance, IT, safety, HR, customer service and supply-chain teams to align operations with customer needs and corporate goals
  • Maintain departmental operations budget and cost controls: labor, equipment, utilities, consumables
  • Ensure compliance with company policies, regulatory requirements (OSHA, DOT, environmental, etc.)
  • Prepare and present reports to senior leadership: KPI dashboards, trend analyses, improvement plans

Requirements

  • High School Diploma Required
  • Minimum 5 years’ operations leadership experience in a high-volume warehouse/distribution center environment
  • Demonstrated track record of managing performance metrics, labor management, continuous improvement, and safety
  • Strong leadership, communication and people-management skills
  • Analytical mindset
  • Lean/Kaizen mindset
  • Strong problem-solving skills
  • Knowledge of warehouse management systems (WMS), ERP and automated equipment controls
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities
  • Excellent interpersonal skills and collaboration
  • Proficient with Microsoft Office (Excel, PowerPoint) and data visualization tools
  • Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.)
  • Valid driver’s license and the ability to drive and/or fly to client and other customer locations
  • Responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis
  • Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands

Nice to have

  • Bachelor’s degree in Supply Chain, Logistics, Business Operations or related field
  • Experience with automation/robotic systems
  • Experience working with large teams (100+ employees) across multiple shifts
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