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Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Operations Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example. The Warehouse Operations Manager role is to support the Customer Distribution Manager in larger sites, to ensure that the operations is smooth, efficient and safe at all times. This role will be to support the leadership of the site, in order to ensure we offer the best service to our customers whilst ensuring we remain compliant in Health & Safety and transport regulations.
Job Responsibility:
Support the Customer Distribution Manager in managing the customer-facing side of your site
Ensure consistently high standards of customer service is delivered in line with the DFS customer promise and operational excellence
Be passionate about doing the right thing for our customers and people at all times
Coach, develop and motivate the CDC team and to identify top talent
Support the Customer Distribution Manager in appraisals, performance management and development plans
Maintain high standards of Health & Safety and housekeeping compliance
Support the Customer Distribution Manager in ensuring efficient inbound of supplier deliveries and outbound delivery customer orders
Support the Customer Distribution Manager in the management of recruitment needs
Ensure optimal utilisation of transport fleet for store to customer
Support in managing any disciplinaries, sickness and people issues
Support in the recruitment and onboarding process
Requirements:
Excellent customer service skills
Excellent operational management, planning and scheduling skills
Professional conduct at all times
Smart and presentable appearance at all times
Capable of managing poor performance and encouraging great performance
Must be fully conversant with the Transport Law governing Driving Hours
Have a knowledge of daily vehicle maintenance
Strive to deliver high standards of customer service
Customer service
People management skills
Examples of leading a team
Budget Management experience
Working Time and driving hours experience
What we offer:
A competitive salary and a quarterly bonus based on delivering outstanding customer service
Monday - Friday, but with business needs 5 in 7
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts