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The Sofa Delivery Company Logo The Sofa Delivery Company · Logistics

Warehouse Operations Manager

United Kingdom, Farnborough 40000.00 - 45000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Operations Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example. The Warehouse Operations Manager role is to support the Customer Distribution Manager in larger sites, to ensure that the operations is smooth, efficient and safe at all times. This role will be to support the leadership of the site, in order to ensure we offer the best service to our customers whilst ensuring we remain compliant in Health & Safety and transport regulations.

Job Responsibility

  • Support the Customer Distribution Manager in managing the customer-facing side of your site
  • To ensure consistently high standards of customer service is delivered in line with the DFS customer promise and operational excellence which is measures through NPS scores and support the team in aiming for exceptional service for all
  • Be passionate about doing the right thing for our customers and people at all times
  • To coach, develop and motivate the CDC team and to identify top talent
  • Where necessary, support the Customer Distribution Manager in appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall
  • Maintain high standards of Health & Safety and housekeeping compliance to ensure our locations are a safe place to work
  • Support the Customer Distribution Manager in ensuring efficient inbound of supplier deliveries and outbound delivery customer orders
  • Support the Customer Distribution Manager in the management of recruitment needs in your CDC
  • Ensure optimal utilisation of transport fleet for store to customer e.g. optimising load volumes per store
  • Support in managing any disciplinaries, sickness and people issues with appropriate support from the HR team
  • Support in the recruitment and onboarding process, to ensure that we recruit the best people for our business to ensure we are the best 2 person delivery service around

Requirements

  • Excellent customer service skills
  • Excellent operational management, planning and scheduling skills
  • Professional conduct at all times
  • Smart and presentable appearance at all times
  • Capable of managing poor performance and encouraging great performance
  • Must be fully conversant with the Transport Law governing Driving Hours
  • Have a knowledge of daily vehicle maintenance
  • Strive to deliver high standards of customer service
  • Customer service
  • People management skills
  • Examples of leading a team
  • Budget Management experience
  • Working Time and driving hours experience

What we offer

  • A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
  • Monday - Friday, but with business needs 5 in 7
  • 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
  • Access to a wide range of perks, including amazing retailer and days out discounts
  • We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
  • Company Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  • Enhanced maternity, paternity and adoption leave
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