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Our client is a leading provider of logistics solutions, specialising in the food and drink industry, with a commitment to operational excellence and customer satisfaction. As a 3PL Warehouse Manager, you will work within the Operations Department dealing with a diverse portfolio of food and drink clients and a cleaning brand to ensure the seamless delivery of client promises. Reporting directly to the Head of Operations, this role is pivotal in driving operational excellence across all warehouse functions, including Goods In, B2B picking, D2C pick and pack, and kitting/value-added services.
Job Responsibility:
Ensure the warehouse operates at peak efficiency, with customer satisfaction as the primary goal
Oversee all warehouse functions including Goods In, Put Away, Replenishment, B2B picking, D2C pick/pack, kitting, despatch, and value-added services
Lead, coach, and develop Team Managers and Supervisors to achieve both short and long-term performance goals
Ensure smooth and effective handovers between shifts and departments
Drive positive change through effective use and continuous improvement of the Warehouse Management System (WMS)
Lead WMS implementation and rollout activity
Plan and allocate Material Handling Equipment (MHE) fleet resources across all departments
Review and plan workflow, staffing levels, space utilisation, and equipment requirements
Manage labour planning, absence, and holiday approvals
Maintain a safe and compliant working environment by enforcing health & safety, food safety, and legal standards
Meet regularly with the Head of Operations to review performance and implement actionable plans for continuous improvement
Oversee performance management across all levels
Ensure accurate and timely fulfilment of orders across all channels
Manage inbound and outbound operations
Ensure effective communication and collaboration with internal departments
Build and maintain strong client relationships
Drive a culture of continuous improvement
Oversee shift structures and ensure alignment across all operational areas
Ensure all MHE is maintained, checked, and used safely
Promote high standards of housekeeping and organisation across the warehouse
Requirements:
Proven leadership experience within a fast-paced FMCG or 3PL warehouse environment
Strong people management experience, managing multiple layers of leadership
Demonstrated ability to lead through delegation and develop high-performing teams
Extensive knowledge of warehouse operations, procedures, and best practices