Warehouse Manager - Imports

• Assist in managing and overseeing daily operations of the bonded depot (77G), including training, compliance, safety, receiving, storing, and clearance operations for our Thomastown depot
• Be one of the Point of Contact and manage interactions with Australia Border Force (ABF) and Quarantine (DAFF) and ensure compliance with these requirements are maintained at all times
• Provide leadership and guidance to staff to achieve operational goals
• Be hands on within the bonded depot operations, setting the pace
• Liaise with customs brokers, freight forwarders, and other stakeholders to ensure smooth operations
• Managing client enquiries and handling customer feedback/complaints in a timely manner
• Monitor and report on depot performance metrics, such as productivity and efficiency
• Develop and implement processes to streamline processes and improve overall performance efficiency
• Complete all required documentation in a timely manner and in accordance with Company policy and ensuring accuracy with compliance obligations
• Performing other ad hoc tasks as required by their supervisor / company

• Minimum 2-3 years' experience as a Warehouse Manager / Warehouse Supervisor (or in a similar role)
• Experience overseeing S77G Depot operations
• Able to manage large teams in a warehouse / depot environment
• Experience creating and maintaining a safe working environment
• A current forklift license
• Strong knowledge of customs clearance, cartage, and end-to-end import processes
• Excellent organizational skills and ability to manage multiple priorities effectively
• Experience with Cargowise and ICS
• Excellent customer service skills with the ability to build and sustain client relations
• Strong attention to detail and good time management
• Ability to work independently and take initiative

Logistics or freight forwarding knowledge & experience