Warehouse Lead - Returns

Job Title Returns Lead. Job Overview Responsibilities of the Returns Lead include: Understand all inbound Returns Dock processes including but not limited to: REF Inspect process, RTV Bedding process, Yard Maintenance process, Material Handling standards, STO process; Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading; Maintain media file storage for follow-up; Complete returns dock administrative duties: Enter and maintain trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information from Guard Staff/Yard Staff to SharePoint; Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded); Correct any trailer discrepancy information received from other sources; Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product; Support and facilitate training (and cross training) of all employees; Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting; Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements; Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely; Decision Making Responsibilities: All decision-making responsibilities are under the direct supervision of the Returns Supervisor. Work is performed within standard policies and procedures with some opportunity for un-reviewed decision making; All other duties as assigned