Warehouse IT Support

• Allocating, maintaining, and troubleshooting IT equipment
• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl
• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions
• Working with network engineers and external vendors for warehouse technical support
• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications
• Managing relationships and coordinating efforts with external technology suppliers
• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system
• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues
• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)
• Contributing to the creation of standard procedures that better streamline DITS team workflow
• Assisting in training new hires
• Supporting customers from multiple buildings in the area, as well as remote customers
• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time
• Traveling within your local or regional area to support our customers
• Performing other duties as assigned to meet business needs

• High school degree or equivalent
• 3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience
• 2+ years of experience troubleshooting integrated and interdependent computer systems
• 2+ years of experience maintaining thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Above basic knowledge of network troubleshooting skills
• Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction
• Ability to continuously learn new technologies

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan