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We are looking for an experienced Warehouse IT Specialist to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.
Job Responsibility:
Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals
Proficiency in maintaining and troubleshooting Zebra devices including: thermal printers, thin clients, PCs, scanners, and handheld terminals
Administer user access through Windows Active Directory, Office 365, Intune, and other relevant platforms
Install, configure, and maintain system hardware and software, adhering to design specifications
Monitor system performance and conduct preventative maintenance to ensure optimal functionality
Collaborate with network engineers and external vendors to provide technical support for warehouse operations (Smart Hands Support)
Manage technical relationships with external suppliers to ensure smooth operations
Track, manage, and resolve IT issues promptly using a ticketing system
Troubleshoot and resolve network, server, and application concerns to minimize downtime
Develop and refine standard procedures to enhance team efficiency and workflows
Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds
Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time
Requirements:
Minimum of 3 years' experience supporting Windows and MacOS operating systems in a warehouse or distribution setting
Proficiency in maintaining and troubleshooting Zebra devices including: thermal printers, thin clients, PCs, scanners, and handheld terminals
Administer user access through Windows Active Directory, Office 365, Intune, and other relevant platforms
Solid understanding of network troubleshooting principles
Strong problem-solving skills with the ability to manage issues in a fast-paced environment
Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time
Willingness to learn and adapt to emerging technologies