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The Warehouse Agency & Resource Manager is accountable for defining and delivering the warehouse labour strategy, ensuring the right balance of permanent and agency resource is in place to meet operational demand efficiently, compliantly, and sustainably. The role owns forward-looking labour modelling, agency workforce planning, supplier governance, and labour cost control across all warehouse shifts.
Job Responsibility:
Labour Strategy & Planning
Agency Performance & Cost Control
Peak & Seasonal Planning
Agency Governance & Alignment
Requirements:
Strong background in labour planning, resource management or recruitment for high-volume warehouse or logistic operations
Proven experience managing agency labour at scale within a fast-paced operational environment
Strong commercial awareness with the ability to assess cost, risk, and operational impact of labour decisions
Experience partnering with HR/People teams on Employee Relations (ER) matters relating to agency workforce performance and conduct
Highly analytical, with advanced Excel and data interpretation capability
Confident communicator with the credibility to challenge senior operational stakeholders and third-party suppliers
Demonstrated experience holding suppliers accountable against measurable KPIs and governance standards
Strong organisational, forecasting, and governance capability
Comfortable operating under peak pressure, short timelines, and performance-driven conditions
What we offer:
Frasers Champion peer nominated scheme where winners receive double their pay for a month
Retail Reconnect program spending two days in store or warehouse
Fearless 1200 recognition and reward program
Frasers Fit wellbeing programme with free gym classes and discounted memberships
Free access and support from the Retail Trust charity including a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support