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NTT DATA Logo NTT DATA · IT - Administration

Wan Network Engineer L1

South Africa, Johannesburg · Job Posted May 04, 2026
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Job Description

The Network Engineer L1 position at NTT DATA involves designing, implementing, and maintaining network infrastructure to ensure secure and efficient communication. Candidates should possess a diploma or degree in IT/Computing and have at least 2 years of experience in network administration. Required certifications include ITIL Foundation Level and CCNA, with CCNP being advantageous. The role emphasizes collaboration with cross-functional teams and requires strong problem-solving skills. This is a hybrid working position, offering a dynamic work environment.

Job Responsibility

  • Designing, implementing, maintaining, and optimizing company network infrastructure to ensure efficient and secure communication
  • Collaborating with cross-functional teams to support networking needs
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities

Requirements

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • 2–4 year’s work experience
  • At least 2 years’ experience in administering and troubleshooting network infrastructure devices
  • Up to date and relevant ITIL certification (Foundation Level)
  • CCNA
  • Cisco IOS
  • Wireless Knowledge
  • Routing
  • LAN – WAN
  • Experience with Networking

Nice to have

  • CCNP
  • SDWAN experience
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