Wan Delivery Coordinator

• Keep Orders Moving - take ownership of customer orders from sales acceptance through to live service delivery - ensuring everything is ready for installation and nothing slips through the cracks
• Keeping Everyone in the Loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email – setting expectations and managing risks early
• Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track
• Staying on Top of Your Queue - manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance
• Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP)

• A minimum of 1 years experience in the provisioning of ethernet / broadband products
• Experience of working with telecoms suppliers, vendors or ISP's
• Comfortable working on customer portals
• Strong organisation and time management skills
• Clear and confident communication - comfortable picking up the phone
• High attention to detail and a proactive mindset
• Confident using Microsoft Office tools, including Excel
• A minimum of 5 GCSE’s including English
• Experience in a fast-paced, evolving environment
• Ability to pass BPSS and other clearance checks

Experience of project coordination (e.g. Prince2)

• 33 days holiday (including bank holidays)
• Private medical insurance
• Enhanced pension, income protection & life assurance
• Hybrid working - 3 days a week in the Solihull office
• Dog-friendly office