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Wan delivery coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Solihull

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 35000.00 GBP / Year
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Job Description:

At Convergence Group, we’re on a mission to make business connectivity simple—like a true utility—cutting through complexity and putting customers first. As we continue to grow, we’re looking for a WAN Delivery Co-ordinator to keep things moving behind the scenes. You’ll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without a hitch.

Job Responsibility:

  • Keep Orders Moving - take ownership of customer orders from sales acceptance through to live service delivery - ensuring everything is ready for installation and nothing slips through the cracks
  • Keeping Everyone in the Loop – communicate clearly and consistently with customer and stakeholders via Phone, Teams and email – setting expectations and managing risks early
  • Working Across Teams - collaborate with Sales Ops, NOC, Project Management, and suppliers - challenging delays and keeping orders on track
  • Staying on Top of Your Queue – manage your workload effectively, prioritising blocked or at-risk orders to maintain speed, consistency and delivery performance
  • Hitting the right results – consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP)

Requirements:

  • 2+ years in a customer service focused role
  • 2+ years in a computer-based administrator or coordination role
  • Strong organisation and time management skills
  • Clear and confident communication - comfortable picking up the phone
  • High attention to detail and a proactive mindset
  • Confident using Microsoft Office tools, including Excel
  • A minimum of 5 GCSE’s including English
  • Experience in a fast-paced, evolving environment
  • Ability to pass BPSS and other clearance checks

Nice to have:

  • Experience with provisioning or project coordination (e.g. Prince2)
  • Knowledge of WAN products (Ethernet, broadband, 4G, radio networks)
  • Experience of working on customer portals
What we offer:
  • 33 days holiday (including bank holidays)
  • Private medical insurance
  • Enhanced pension, income protection & life assurance
  • Hybrid working – 3 days in the Solihull office
  • Dog-friendly office

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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