Wallet Operations Team Lead, Ledger

Ledger

Location:
France; United Kingdom, Paris ▼
London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 210 countries.

Job Responsibility:

Partners & Stakeholder management: Govern partner contracts for service, support, and uptime (both Partner & Ledger), identifying improvements
Facilitate Direct Connectivity Button integration into top dApps and wallet experiences with partners
Support advertising strategies to maximize revenue and enhance user value on Ledger Live
Performance Monitoring and Response: Continuously monitor system alerts and performance for incidents
Develop and refine incident monitoring and response processes
Create playbooks for 24/7 teams, ensuring their training and confidence in handling off-hour issues
Communication and Reporting: Ensure that lines of communications between all teams contributing to the monitoring and optimisation roles are effective and followed between shifts and incidents are communicated on effectively, and at the right level by all virtual team members, Prepare Monthly/Quarterly Reporting
Team Development: Build out the team, process & tooling to allow monitoring and optimisation of all areas of Wallet Operations and collaborate with engineering teams to implement platform & system improvements and upgrades

Requirements:

Knowledge of Cryptocurrency Wallet Operations
Strong negotiation skills and the ability to build and maintain relationships with partners, internal and external stakeholders within the cryptocurrency ecosystem, with an emphasis on B2B2C strategies
Ability to operate effectively in a matrix environment, ensuring collaboration across teams
Proven & Demonstrable ability to write clear, process and governance documentation & playbooks

Nice to have:

Proficiency in Google Workplace suite (Docs, Sheets, Slides, Forms)
Familiarity with monitoring tools and software
Experience in ITIL or other incident management frameworks

What we offer:

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Wallet Operations Team Lead