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Waking Night Bank Mental Health Support Worker

United Kingdom, Oxford Employment contract 18.70 GBP / Hour · Job Posted June 15, 2026
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Job Description

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Response are looking for an enthusiastic and motivated individual to join their dedicated team at Iris Hayter House. The Iris Hayter House team is a Care Quality Commission registered care home. The team provide personal care 24/7 for older adults who are diagnosed with enduring mental health and physical health needs. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills.

Job Responsibility

  • Provide emotional support, encouragement, and practical assistance to residents with daily living activities
  • Foster a supportive and empowering environment that promotes residents' independence
  • Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services
  • Support clients to attend appointments where required
  • Ensure daily paperwork is completed
  • Support the Service Manager to achieve monthly service
  • Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe
  • Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration
  • Promote family, friend and carers engagement, ensuring they are involved in their loved one's support and given information about the service

Requirements

  • GCSE's in English and Maths (or equivalent)
  • A commitment to undertake continual personal development including completing the Care Certificate
  • IT literate with experience using MS Office packages
  • Good communication skills, written, verbal and listening
  • Ability to provide non-judgemental, emotional and practical support to residents
  • A genuine interest in mental health and well-being with a commitment to delivering Response's mission
  • Demonstrates high levels of personal and professional integrity working to Response's vision, mission and values
  • Ability to follow health and safety procedures
  • Demonstrate respect for difference and diversity

What we offer

  • 37 days annual leave (inclusive of bank holidays)
  • Blue Light card and other discounted shopping
  • Employee Assistance Plan - with access to free counselling
  • Cycle to Work Scheme
  • Enhanced family friendly leave
  • Professional qualification sponsorship and study leave
  • £500 refer a friend bonus scheme
  • Optional health cash care plan with money off prescriptions and treatments
  • Wellbeing hub and mental wellbeing support app – approved by NHS
  • Free flu jabs
  • Free DBS application

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