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An exciting opportunity has arisen for an enthusiastic individual to join the Surgery and Critical Care Divisional Management team at Sheffield Children's Hospital as a Waiting list co-ordinator. The appointee would be managed by the Waiting List Service Co-ordinator in Surgery & Critical Care and will work closely with the Consultants, Operational Support Managers, other Operational Managers & Performance team. Having the ability to speak directly to families in a professional manner to arrange the patient's operation dates is essential. The successful applicant will need to have an excellent knowledge of organisational and information management, good interpersonal skills and be willing to communicate with hospital staff at all levels. The applicant needs to be motivated to work to tight deadlines and manage competing priorities.
Job Responsibility:
Build and maintain strong working relationships with clinical and administrative teams to support smooth patient pathways
Manage and monitor waiting lists to ensure timely, efficient, and accurate scheduling of patients
Allocate admission dates in line with clinical priorities and service capacity
Coordinate arrangements for patients attending for surgery, ensuring all details are communicated and organised effectively
Requirements:
Educated to GCSE standard, with a GCSE/O Level or equivalent in English Language (Grade A-C)
Clerical experience gained from working within a patient administration department within a hospital setting
Experience of dealing with the general public
Experience of working in a multi-disciplinary team environment
Experience of using patient based computer systems
Knowledge of In-patient, Waiting list or Out-patient working processes and practices
Knowledge of medical records procedures
Ability to work on own initiative
Good communication skills
Nice to have:
ECDL or equivalent qualification
12 months work experience of In patient, Out-patient or Waiting list management
Working within a multi disciplinary team environment
Experience of using Patient Administrative System
Experience of working with medical and nursing staff
Knowledge of waiting list administration procedures
Working knowledge of the Waiting List module of a hospital Patient Administration System
Working knowledge of a Theatre Scheduling system
Demonstrates problem solving skills
What we offer:
Excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts