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Waiter

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Maison Estelle

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Location:
United Kingdom , London

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

28184.00 - 37544.00 GBP / Year
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Job Description:

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Job Responsibility:

  • Creating an exceptional dining experience for members and their guests
  • Presenting menu and provide detailed information when asked including allergens information
  • Making sure all service mise en place is ready in advance
  • including table set-up, cutlery, napkins, salt and pepper filled
  • etc
  • Meeting with restaurant colleagues to review daily specials
  • changes on the menu and service specifications for reservations
  • Supporting
  • training
  • and developing any new members of the team and making them feel welcome
  • Up-selling additional products as and when appropriate in a subtle and conversational manner
  • Taking accurate food and drinks orders
  • using our till system
  • ordering slips or by memorisation as appropriate
  • Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams
  • Presenting the bill and processing payments in line with our standards and SOP's
  • Arranging table settings and maintaining a tidy dining area
  • Removing dirty items from tables to avoid clutter in a timely manner
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise
  • Adhering to all Health and Safety procedures particularly relating to food and beverage items

Requirements:

  • Proven experience in a luxury / lifestyle multi-outlet food and beverage operation
  • Stays up to date with current hospitality food trends and best practices
  • Must be able to work flexibly including evenings and weekends due to the operational hours of the club
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members
  • A genuine passion for hospitality and hosting
What we offer:
  • Exclusive staff rates and F&B discounts across Ennismore brand
  • Birthday day off
  • Free meal during shift
  • Pension
  • Health cash plan
  • Life assurance
  • 28 days holiday inclusive of bank holidays (increasing with length of service)
  • Recommend-a-friend bonus scheme
  • WSET qualifications
  • Inclusion in the Tronc scheme
  • Regular team get togethers
  • Opportunities to join committees
  • Great incentives and reward programmes
  • Biannual company socials

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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