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White Rabbit Hospitality creates and operates extraordinary Food & Beverage experiences within some of the UK’s most iconic hotels. At Graduate Cambridge, a hotel that pulses with the wit, ambition, and energy of one of the world’s great university cities, we’re building a front-of-house team that matches its surroundings: warm, sharp, and seriously good at making guests feel like the only people in the room. We’re looking for a Waiter/Waitress to come and make their mark. This is more than a waiting job. This is your chance to become part of the fabric of one of Cambridge’s most celebrated hotel restaurants, delivering brilliant service, building genuine connections with guests, and creating the kind of moments people come back for. Long after they’ve punted their way down the Cam, they’ll still be talking about the meal you helped make special.
Job Responsibility:
Own the welcome – greet every guest like they’re the best thing to walk through the door today
Deliver flawless table service – from the moment guests sit down to the moment they leave
Know your menu inside out – so when a guest asks 'what do you recommend?', you light up rather than reach for the menu
Read the room, read the guest – and then do the thing they didn’t even know they needed
Run a tight section – clean, organised, and always one step ahead
Upsell with genuine enthusiasm – not because you’re told to, but because you actually know what’s good and you want guests to experience it
Be a brilliant team player – because great service is a team sport
Set the vibe – the energy you bring when you walk onto that floor sets the tone for the whole room
Requirements:
Real front-of-house experience – you’ve worked in a quality hotel, restaurant, or hospitality setting and you know what high standards feel like
A genuine love for this industry – you care deeply about how guests feel, you take pride in every interaction, and you’d rather be on the floor than almost anywhere else
Solid food and drink knowledge – you can talk confidently about the menu, suggest wine pairings, and guide guests through their choices without breaking a sweat
Personality that fills the room – warm, confident, and the kind of person guests gravitate toward because you make them feel genuinely welcome
Ice-cool under pressure – fully booked on a Saturday night? You’re in your element, not your element of stress
Responsible alcohol service knowledge – you understand your licensing obligations and take your duty of care to guests seriously
Food hygiene certification – a nice bonus, but not a dealbreaker. Passion and attitude will always beat a certificate
EPOS experience – handy if you have it, easy to learn if you don’t
Nice to have:
Food hygiene certification
EPOS experience
What we offer:
Dining perks across our portfolio – enjoy discounts across the White Rabbit Hospitality family of venues
A career, not just a job, we promote from within
A team that has your back – development plans, honest feedback, and managers who actually care how you’re doing