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You’ll be the warm welcome and polished service at the heart of the Botanical Rooms—creating memorable moments from first greeting to final goodbye. You’ll shape the atmosphere, deliver refined table service, and share the stories of our ingredients and provenance to elevate every guest experience.
Job Responsibility:
Deliver excellent service while confidently managing 5–8 tables
Complete mise-en-place to high standards
Provide full table service across food, wine, beverages, Afternoon Tea, coffees and teas
Build strong knowledge of menus, ingredients and provenance, sharing this with guests
Collaborate with restaurant, hotel and wider Estate teams
Requirements:
Well presented with a warm, professional demeanour
Strong verbal communication skills
Genuine motivation to grow a career in Food & Beverage
Prior experience in a waiting role
Exposure to luxury restaurant/hospitality environments
Confident carrying three plates safely
Barista and wine service experience (WSET Level 1 a plus)
Nice to have:
WSET Level 1
What we offer:
Complimentary use of our gym and wellbeing classes
Complimentary access to our Spa and swimming pools
50% off Spa Treatments
30% discount on shopping in estate shops and online with free delivery
Discounted hotel stays for staff
30% discount at our restaurants
Complimentary garden membership for the Newt and partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
Complimentary staff meal each shift
Colleague recognition programme 'Newt Awards' with rewards including a complimentary Hotel Stay
Employee Assistance Programme for yourself and your family
Regular team engagement activities including Fun Squad events such as Go-Karting and Wine Tasting
Up to 30 days annual leave each year for full-time team