Waiter / Waitress - Rotunda Bar and Lounge Job at Four Seasons (London)

Job Description

As a Waiter or Waitress in Rotunda, you will deliver a polished, attentive, and personalised dining experience across breakfast, lunch, afternoon tea, and evening service. You will be responsible for guiding guests through the menu, serving food and beverages with confidence, and ensuring every interaction reflects Four Seasons standards. This is a highly guest-facing role that requires strong communication, product knowledge, and a warm, professional approach.

Job Responsibility

Deliver attentive and professional food and beverage service in line with Four Seasons standards
Build strong menu knowledge, confidently explaining dishes, drinks, and recommendations
Take orders accurately and ensure timely service
Collaborate with kitchen and bar teams to ensure a seamless guest experience
Prepare and maintain tables and service areas to a high standard
Identify opportunities to enhance the guest experience, including upselling where appropriate
Respond to guest requests and feedback with care and efficiency
Maintain a clean, organised, and welcoming environment at all times

Requirements

Previous experience as a waiter or waitress in a hotel, restaurant, or similar environment
Strong communication skills and confidence interacting with guests
Good knowledge of food, beverage, or willingness to learn
Professional presentation and a positive attitude
Ability to work in a fast-paced environment while maintaining attention to detail
Strong teamwork and organisational skills
Flexibility to work shifts including evenings, weekends, and public holidays
Right to Work in the UK

What we offer

£39,000 annual package inclusive of base salary and service charge
40 hour working week
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Up to two paid Wellness Days per year
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
Discounted gym membership with City's Leonardo Hotel
Bupa Dental Cover and MediCash healthcare plans available
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme available from day one
Access to Wagestream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable and sporting activities

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Waiter / Waitress - Rotunda Bar and Lounge

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