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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Waiter/ess - Booking Office 1869 F&B Service Expert

United Kingdom, London · Job Posted January 03, 2026

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Job Description

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

Job Responsibility

  • Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation
  • Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice
  • Proactively learning new menu items, beverage items and changes in service standards
  • Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations
  • Reporting maintenance issues immediately to appropriate personnel
  • Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
  • Attendance at monthly departmental meetings and 1:1’s is essential
  • Carrying out other duties that may be required by the F&B Management team

Requirements

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
  • Detail-oriented with a passion for delivering excellence in customer service
  • Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience
  • L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already

What we offer

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Pension scheme participation
  • Life Assurance coverage
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 50% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Cycle to work scheme
  • Employee Assistance Programme access
  • Comprehensive Training and Development programme participation
  • Awards and recognition celebrations
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