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Wagering Ambassador

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Woodbine Entertainment Group

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Location:
Canada , Etobicoke

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

22.95 CAD / Hour
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Job Description:

The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The goal is to create loyal customers by enhancing the Guest Experience at Woodbine. This position will allow us the opportunity to engage customers about Events, wagering promotions and products while being proactive and making it simple and fun for them to wager.

Job Responsibility:

  • Introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers
  • Provide courteous, proactive and efficient service by greeting customers and engaging them to wager
  • Selling and cashing of tickets
  • Respond to inquiries about but not limited to wagering, may also include Marketing initiatives, promotions and upcoming Events
  • Proactively walk around crowds of customers, new and existing, approach dining room tables to discuss race related topics/issues, and provide assistance, education and encouragement to the customers on how to place a wager
  • Assist customers who appear confused or require assistance
  • Actively participate in WEG promotions
  • Count and balance cash after each race or when determined threshold has been accumulated when in public areas
  • Deposit and drop money in safe or deposit to recycler

Requirements:

  • Strong customer service and troubleshooting skills
  • Experience with Amtote equipment
  • Able to generate excitement about Racing
  • Able to effectively communicate verbally
  • Able to work well under pressure
  • Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally always
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Able to listen effectively to benefit the customer
  • Must enjoy working with people
  • Must have a friendly, pleasant and approachable manner
  • Must be able to read customers and possess the ability to adjust their approach to the customer accordingly

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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